Portfolio Business Change Manager

Post Office; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A renowned community service organization is seeking a Portfolio Business Change Manager in London. The role involves leading and embedding transformational change initiatives, ensuring effective communication and planning. Candidates should possess formal change management certification and substantial experience in managing change in complex environments. A comprehensive benefits package, including a competitive salary and professional development opportunities, is offered.

Benefits

27.5 days annual leave

Up to 18% bonus opportunity

Car allowance

Generous pension contribution

Life assurance

Income protection

Learning and development opportunities

Qualifications

• Formal change management certification (e.g., Prosci, APMG Change Management, CCMP).
• Substantial experience in designing and embedding a change management framework.
• Proven experience leading business change in complex environments.

Responsibilities

• Ensure change initiatives are effectively planned and communicated.
• Drive a culture of inclusion and high performance.
• Lead the development and embedding of change frameworks.

Skills

Change management certification

Stakeholder engagement

Analytical skills

Leadership experience

Excellent communication

Tools

Change management methodologies

Job description

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Client:

Post Office

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

051a379ec4e6

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Summary

Reporting Line: Head of Delivery & Change Profession
Contract type: Permanent
Grade: 3A
Location: Wood Street, London

What to expect

The Portfolio Business Change Manager will play a pivotal role in supporting the successful delivery of transformational change, leading the development and embedding of business change frameworks for a highly-impactive portfolio of transformation. They will be responsible for ensuring that change initiatives are effectively planned, communicated, and embedded within the organisation, resulting in sustained benefits realisation.

The role will drive a culture of inclusion, continuous improvement, and high performance in the teams they lead, delivering and driving decision-making across the Business, Customers and Partners.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave that increases with tenure
• Up to 18% on target bonus opportunity
• Car allowance
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

• Formal change management certification (e.g. Prosci, APMG Change Management,CCMP).
• Substantial experience in designing and embedding a change management framework.
• Proven experience leading business change in a complex portfolio or programme environment.
• Strong understanding of change management principles, methodologies (e.g. Prosci, ADKAR, Kotter), and tools.
• Experience of coaching and training other in change management practices.
• Excellent stakeholder engagement, communication, and influencing skills.
• Ability to manage multiple initiatives simultaneously with competing priorities.
• Experience working within large-scale digital or organisational transformation programmes.
• Strong analytical and problem-solving skills.
• Comfortable working in ambiguity and navigating resistance to change.
• Experienced People Manager with proven experience collaborating with peers and senior managers, to contribute to the development of, and deliver, a functional strategy to achieve business objectives.

About us

Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.