Porters Help Desk Clerk Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Wigan Wrightington and Leigh Nhs Foundation Trust; Greater Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An integral role within a forward-thinking NHS Trust awaits a diligent individual ready to enhance patient flow operations. This position involves a variety of clerical duties, ensuring smooth communication and accurate record-keeping within the portering department. The ideal candidate will possess excellent communication skills and a keen eye for detail, supporting the team in delivering exceptional service. With the potential for this fixed-term role to evolve into a permanent position, this is a fantastic opportunity to contribute to the healthcare sector while developing your administrative expertise in a supportive environment.

Qualifications

• Experience in administration and clerical duties is essential.
• Strong communication skills are required for interaction at all levels.

Responsibilities

• Administer and monitor the Patient Flow system effectively.
• Handle incoming/outgoing calls and maintain accurate records.
• Support managers with clerical tasks and coordination.

Skills

Communication Skills

Attention to Detail

Clerical Skills

Oracle Systems

Administration

Education

Relevant Administrative Experience

Tools

Databases

Spreadsheets

Communication Facilities

Job description

To operate and monitor the Trusts Patient Flow system on behalf of the portering department.

This is an integral part of the patients journey within the Trust, and as such, requires someone with an eye for detail and a diligent attitude.

This position requires someone with great communication skills at all levels, from porters to the Chief Executive.

This vacancy is open to all internal and external candidates. NHS Employees should ideally secure their manager’s agreement for a secondment arrangement ideally prior to applying, as this will be a condition of any offer made. This vacancy is advertised on a fixed term basis, it has been established due to a pending service review and will end after 12 months. Whilst this post is advertised on a fixed term / secondment basis there is the potential that this post may become permanent in the future.

Duties and Responsibilities

As a member of the site Portering team you will undertake a wide range of clerical duties to support the service as directed by the Managers:

1. Administration and monitoring of Patient Flow. This is a task allocation system which assigns porters to various tasks.
2. Receive and make incoming/outgoing calls for the department with internal and external contacts, taking any messages and initiating appropriate action for portering assistance.
3. Use all communication facilities provided.
4. Completion of databases & spreadsheets for recording and reporting activity through the Portering control Systems.
5. Accuracy when recording information.
6. Produce memos, letters and reports promptly and accurately.
7. General photocopying, scanning, faxing.
8. Receives and opens incoming mail, sorts and posts outgoing mail at the end of the working day.
9. Manage ad hoc bookings for furniture moving and removal and co-ordinate this work with the ad-hoc duty porter.
10. Liaise with departmental colleagues, other staff and managers in the Trust, external suppliers and contacts, Finance Department and users of services as directed.
11. Use of Oracle systems for checking invoices & Delivery notes.
12. Establish and maintain effective and efficient filing systems.
13. Maintain general records.
14. To update the intranet menu on a daily basis.
15. Maintain stationery stock and requisitions replacements.
16. Plans and arranges meetings for Managers.
17. Any other general clerical duties as directed.

Work Circumstances & On-call

Could be required to work flexible hours or work on another site.

The Trust operates a No Smoking Policy.

All Wrightington Wigan and Leigh NHS Foundation Trust staff employed within Clinical Environments and have contact with children, vulnerable adults; service users and their families must familiarise themselves, be aware of their responsibilities and adhere to Local Safeguarding Children’s Board, Local Safeguarding Adult Board and WWL Procedures for Safeguarding and Protecting Children which are available on the Trust Policy Library.

This document is also available in audio, large print, Braille and other languages upon request. For more information call 01942 773106.

Wrightington, Wigan and Leigh NHS Foundation Trust
All rights reserved. Not to be reproduced in whole or in part without the permission of the copyright owner.

This advert closes on Thursday 19 Dec 2024.