Porter/Supervisor

ABM; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major facilities services provider seeks a dedicated individual for a combined Porter and Afternoon Supervisor role. This position entails ensuring meeting rooms are maintained and set up correctly, managing a team, and liaising with various departments. Ideal candidates should be service-oriented, organised, and possess strong communication skills. Competitive pay and comprehensive benefits package provided.

Benefits

24/7 GP access

Mental Health support

Cycle to work scheme

Get Fit Programme

Qualifications

• Ability to listen, question, and interpret information to understand requirements.
• Maintain a flexible approach to your working.

Responsibilities

• Complete morning and evening checklists.
• Ensure meeting rooms are ready to be used throughout the day.
• Liaise with multiple departments regarding facilities.

Skills

Highly service focused

Highly organised

Good communication skills

Ability to work well under pressure

Attention to detail

Job description

LOCATION: City Hall, Royal Docks

WORKING HOURS: 40 hours per week, Monday to Friday 10:00 to 18:00

Morning Porter - 10 am to 2 pm - 20 hours per week

Afternoon Porter Supervisor - 2 pm to 6 pm - 20 hours per week

PAY RATE:

Morning Porter - £14.17 per hour

Afternoon Porter Supervisor – £14.88 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [e-mail]. We're here to help!

Job Purpose Summary

This full-time position comprises two roles: Porter from 10 AM to 2 PM, and Supervisor of cleaners and porters from 2 PM to 6 PM.

The porter would be responsible for ensuring that all internal meeting rooms and services within these rooms and the surrounding areas are maintained to the highest of standards at all times and ensure all room set up’s are competed correctly.

Key Responsibilities:

• Complete morning and evening checklists
• Pre changing around cleaning and post change around cleaning
• Ensure meeting rooms are ready to be used throughout the day– clear whiteboards / removal paperwork left in rooms / minor spot cleaning (marks or spills).
• Responsible for larger meeting room set up – e.g. theater / classroom / boardroom style
• Basic knowledge of AV & IT – to have ability to resolve any minor issues, before escalating
• Maintain / Stock meeting room stationery - i.e. pens / pencils / pads, whiteboard markers / erasers
• Maintain meeting room equipment – check telephone line, star phone connection etc. and raise with IT helpdesk if there is an issue
• Daily communication with Facilities - including recording and reporting any issues / faults ongoing throughout the day
• Notify Catering of meeting room status - e.g. room to be cleared or set up
• Printing of daily information reports
• Health and safety walk round / check
• Ad hoc facilities job – e.g. helping with keys / moving pedestals / chairs
• General maintenance and up keeping of all notice boards or flip charts in the buildings.
• In the afternoon supervisor a team of porters and cleaners
• This role will be performed across multiple floors within City Hall; overseeing internal meeting rooms only and therefore will not be dealing with external clients, although some escorting for contractors maybe required.
• The MRA will be provided with all necessary equipment to help perform the role.
• A uniform will be provided, smart black shoes will be required but not provided.

In this role the porter will be liaising with multiple departments due to the variety of the role, although managed by the Porters Supervisor, the porter will be in communication largely with the Facilities team (reporting issues / faults or completing H&S walk rounds). Ad hoc communication will also be required with Mailroom (to provide additional furniture and help setup of meeting rooms), IT (for escalation of AV / IT issues) and Catering (for set-up and clearance of catering equipment).

On occasion the porter will be asked to complete ad hoc duties for any of these departments.

Skills required

• Highly service focused with a ‘can do’ attitude
• Highly organised. Able to plan and prioritise the work of self and others.
• The ability to listen, question and interpret information to understand requirements
• Ability to interact with people at all levels
• Good communication skills (written and Oral)
• Ability to work well under pressure
• Maintain a flexible approach to your working
• Attention to detail

Training

A variety of training will be provided, as a vital part of this role is ensuring the porter knows which department to contact with regards to the various issues that may arise. A good understanding or previous experience in the roles / teams below would therefore be advantageous.

Training will include:

• Reception – Basic knowledge of room booking system and printing reports
• Facilities Management
• Health and Safety
• AV / IT – Basic understanding of AV set up / VC units etc.
• Meeting Room set up
• Hospitality – Basic knowledge of catering set up and menu’s
• Cleaning & Recycling – Understanding of how and what RBC recycle
• Moves and Changes
• First Aid

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.