Porter Services Supervisor

Job Summary

An exciting opportunity has arisen within our Porter Services team for a full time Porter Services Supervisor, Grade Band 4. The successful candidate will possess the following attributes.

Contribute to the provision of healthcare for the Cwm Taf Morgannwg University Health Board (CTMUHB) by delivering a porter service which meets all organisational and legislative standards and support the Facilities Unit commitment to a safety and quality services framework.

Support the Porter Manager in supervising the provision of Porter Services delivery that is managed from a Facilities Control Centre based at the hospital that provides a 24/7 point of contact service and ensuring a high quality service is delivered to patients, staff and visitors in accordance with service specifications.

The post holder will be required to perform supplementary duties to allocate a response to service needs that are appropriate to the Facilities services and in line with their grade.

Main duties of the job

Porter services comprise of waste, transport, support to cleaning services, security, switchboard, car parking management and enforcement, stores, mail and general hospital porter duty functions.

Responsible for ensuring that Porter & Porter Security staff are allocated porter services duties in accordance with the duty rota and that they are carried out in accordance with the post assignment instructions.

Allocate by rota and dispatch porter services personnel to respond to emergency requests such as trauma bleep (site specific), fire response team (site specific), fire alarms, security incidents, adverse weather, major incidents, helicopter landings etc. Provide building security, lock down and security patrols internally and externally.

Ensure the completion and maintenance of paperwork necessary for effective management is undertaken.

Responsible for the Facilities Control Centre, monitoring and providing a response to live CCTV, door access control and alarms and allocate the response to incidents following the correct policies, procedures and porter service staff assignment instructions.

In the event of a major incident or to support adverse weather or other Facilities Services contingency, the post holder may be required to be called in outside normal working hours to support the Facilities Manager at any Health Board site in managing the contingency when and where required.

About Us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We Live By Our Core Values

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only the lifeblood of our organisation but of the diverse communities that we serve.

Date posted: 11 April 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £26,928 to £29,551 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 110-EA062-0425

Job locations: Prince Charles Hospital, Gurnos, Merthyr Tydfil, CF47 9DT

Job Description

Job responsibilities

To supervise, prioritise, allocate a response to a full range of operational Porter Services 24/7; e.g. the transfer of patients, movement of clinical and non-clinical equipment, collection of specimens, pharmacy duties, patient meal service trolleys, hospital key management, mail services, allocate support to cleanliness services, management of a wheelchair service, medical gases, waste collection, security, car parking, transport and driving duties (Cat B license holders with a Cat D1 driver entitlement only). Drive duties providing passenger and transportation of equipment.

Operate from a 24/7 Facilities Control Centre.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Knowledge/Experience Essential

• Knowledge and effective in the use of Word, Excel, Outlook and relevant IT software management programmes and databases, including a porter services task allocation system, designed specifically for coordinating requests for porter services.
• Experienced at delegation and prioritisation and able to use own initiative. Be proactive with a positive approach and fully supportive towards the management team, namely; Facilities Managers, Porter Services Waste and Transport Officers, Security and Car Parking Officers.
• Excellent communication skills, ability to prioritise workload and respond under pressured situations.
• Good analytical and judgement skills.

Desirable

• Hold an SIA public space CCTV surveillance accreditation certificate of training or prepared to undergo relevant training to obtain a qualification.
• Experienced in customer service and relations and hold a customer services NVQ level 2 certificate of training. Responding to customer/patient needs where appropriate to ensure the smooth running of the porter services.
• Previous experience in Supervising or Managing staff.

Aptitude Essential

• Ability to communicate with multi-disciplinary hospital services, respond calmly under pressure.

Desirable

• The Post Holder will require or work towards a basic level of knowledge equivalent to NVQ3 and would be expected to achieve ILM award and certificate in leadership level 3 once in ledge and experience of working within a Porter Services or related environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Prince Charles Hospital, Gurnos, Merthyr Tydfil, CF47 9DT

Employer's website

https://joinctm.wales/