Porter - Hotel

Merlin Entertainments Group; Alton; On-site; GBP 10,000 - 40,000; Full time

Job summary

Rejoignez Merlin Entertainments comme Hotel Porter à Alton Towers Resort! Dans ce rôle dynamique, vous offrirez un service client exceptionnel tout en maintenant des normes impeccables dans un environnement amusant et stimulé. Nous recherchons des individus énergiques et motivés, prêts à dépasser les attentes de nos clients.

Benefits

20 billets gratuits pour les attractions Merlin

40% de réduction en ligne sur LEGO

25% de réduction dans les magasins et restaurants sur place

Accès à des réductions sur plus de 1000 détaillants

Opportunités de formation et développement

Qualifications

• Le candidat idéal doit avoir une attitude proactive et de la flexibilité pour travailler en équipes de nuit et pendant les week-ends.
• Une passion pour le service client est essentielle.

Responsibilities

• Accueillir et assister les clients avec leurs bagages et les informations sur l'hôtel.
• Maintenir les standards de propreté des propriétés hôtelières.
• Être une présence positive et serviable dans le hall et les zones publiques.

Skills

Communication

Service Client

Proactivité

Job description

What you'll bring to the team

Do you thrive in a fast-paced, fun-filled environment where no two days are the same? Then we want you to help us deliver unforgettable experiences as a Hotel Porter at Alton Towers Resort!

What You’ll Be Doing:

Working across 5 unique properties, you’ll play a key role in delivering exceptional customer service from check-in to check-out.

You’ll:

• Greet and assist guests of all ages with luggage and hotel information
• Assist our guests with any in room request such as TV’s, heating/aircon units and much more.
• Upkeep the standards of tidiness of the hotel properties and grounds to ensure everything is spotless for our guests!
• Be a positive, helpful presence in the hotel reception and public areas – always ready with a smile

What We’re Looking For:

We’re seeking enthusiastic, proactive, and helpful individuals who love to go above and beyond. The ideal candidate will have:

• A proactive attitude and a can-do approach to solving problems
• A genuine passion for delivering exceptional customer service
• Strong communication skills and a friendly, approachable manner
• Flexibility to work shifts including weekends, evenings

• The role requires a good level of physical fitness, as it involves a significant amount of walking throughout the day.

Previous hotel or guest service experience is a bonus – but not essential as you’ll be trained on the job. It’s your attitude, personality and passion that matter most!

You'll also take responsibility for the safe handling of guest property, delivering it to their rooms as well as being on hand for any additional help they may need during their stay. In this role you could work in any of our amazing hotels.

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.