Porter - Hotel

Alton Towers Resort; Alton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A popular theme park hotel in Alton is seeking a Hotel Porter to deliver exceptional customer service while assisting guests with luggage and inquiries. Perfect for individuals with a proactive attitude and a passion for hospitality, this role includes responsibilities like maintaining hotel standards and providing additional guest assistance. Compensation ranges from £7.55 to £12.21 per hour, with a variety of benefits including discounts and ongoing training.

Benefits

20 free tickets for Merlin Attractions

40% discount online off LEGO

25% discount in on-site retail

Training and development opportunities

Qualifications

• A proactive attitude and a can-do approach to solving problems.
• A genuine passion for delivering exceptional customer service.
• Strong communication skills and a friendly, approachable manner.

Responsibilities

• Greet and assist guests with luggage and hotel information.
• Maintain the tidiness of the hotel properties and grounds.
• Provide help with room requests and additional guest needs.

Skills

Customer service

Communication skills

Problem-solving

Flexibility

Job description

What you'll bring to the team

Do you thrive in a fast-paced, fun-filled environment where no two days are the same? Then we want you to help us deliver unforgettable experiences as a Hotel Porter at Alton Towers Resort!

What You’ll Be Doing:

Working across 5 unique properties, you’ll play a key role in delivering exceptional customer service from check-in to check-out.

You’ll:

• Greet and assist guests of all ages with luggage and hotel information
• Assist our guests with any in room request such as TV1;s, heating/aircon units and much more.
• Upkeep the standards of tidiness of the hotel properties and grounds to ensure everything is spotless for our guests!
• Be a positive, helpful presence in the hotel reception and public areas – always ready with a smile

What We’re Looking For:

We’re seeking enthusiastic, proactive, and helpful individuals who love to go above and beyond. The ideal candidate will have:

• A proactive attitude and a can-do approach to solving problems
• A genuine passion for delivering exceptional customer service
• Strong communication skills and a friendly, approachable manner
• Flexibility to work shifts including weekends, evenings
• The role requires a good level of physical fitness, as it involves a significant amount of walking throughout the day.

Previous hotel or guest service experience is a bonus – but not essential as you’ll be trained on the job. It’s your attitude, personality and passion that matter most!

You'll also take responsibility for the safe handling of guest property, delivering it to their rooms as well as being on hand for any additional help they may need during their stay. In this role you could work in any of our amazing hotels.

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.