Porter - Days & Nights

NHS; Basingstoke; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Porter to join their Portering department. This full-time role involves a flexible shift pattern, including 12-hour shifts, ensuring efficient movement of patients, equipment, and goods within the hospital. The ideal candidate will have front-line customer service experience and a strong commitment to maintaining patient comfort and dignity. Join a team that values professionalism and compassion, and contribute to the smooth operation of healthcare services. If you are ready to make a difference in a dynamic environment, this opportunity is for you!

Qualifications

• Experience in customer-facing roles is essential.
• Previous portering experience in healthcare or hospitality is preferred.

Responsibilities

• Undertake tasks for patient and equipment movement.
• Provide courteous service and maintain patient dignity.
• Ensure compliance with security processes.

Skills

Customer service

Communication skills

Time management

Education

GCSE Maths and English at grades A to C

Functional skills level 2

Tools

PC proficiency

Job description

We have an opportunity for a Porter to join their team of staff in the Portering department.

This is a full-time role of 37.5 hours a week. The role holder will be required to cover a flexible shift pattern consisting of 12-hour shifts over days and nights. Typical shifts are: 7am-7pm and 7pm-7am. The hospital is open 7 days per week. There is an enhanced pay rate for unsocial hours and bank holidays as required.

Main duties of the job

Undertake a range of general and ad hoc tasks on a day-to-day basis to meet the requirements of the site such as patient, equipment, and goods (e.g., pharmacy goods) movement.

Job responsibilities

Duties of this role include:

• Undertake a range of general and ad hoc tasks on a day-to-day basis to meet the requirements of the site such as patient, equipment, and goods (e.g., pharmacy goods) movement.
• Explain hospital facilities and services to patients and family members when escorting people to rooms or other hospital areas.
• Provide a courteous service to internal and external customers.
• Ensure patient comfort and dignity are always maintained.
• Provide security for the facility as required within each specific hospital, ensuring compliance of security processes and external patrols are covered as appropriate to the hospital.
• Comply with all relevant mandatory training.

Person Specification

Qualifications

• Applicants should meet the following criteria:
• Front line customer facing experience.
• Previous portering experience in a healthcare, hotel or hospitality setting.
• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Proficiency in the use of a PC, including the use of software and systems.
• Must hold a full clean driving licence and be able to drive both a manual and an automatic car.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.