Porter

Sodexo; Wales; On-site; GBP 18,000 - 20,000; Full time

Job summary

A leading facilities management company is seeking team members to maintain a clean and welcoming environment at HMRC Cardiff. Responsibilities include cleaning tasks, room set-ups, support with catering, and providing outstanding customer service. Candidates should be team players with a proactive attitude. Training is available for those with less experience.

Benefits

Mental health & wellbeing support

Employee Assistance Programme

24/7 virtual GP

Discounts for you & family

Financial tools & retirement plan

Cycle to Work

Paid volunteering day

Qualifications

• Ability to work independently and use initiative.
• Previous experience in cleaning, facilities, or hospitality (training will be provided).

Responsibilities

• Carry out cleaning tasks to the standards set in the SLA.
• Ensure rooms and function areas are correctly set up.
• Conduct regular checks on facilities and report issues.

Skills

Team player

Customer service

Attention to detail

Job description

Overview

Join our friendly team at HMRC Cardiff and play a key part in keeping our building running smoothly and welcoming for everyone. You'll support with cleaning, room set-ups, visitor service, and catering - helping us deliver an excellent experience every day.

Responsibilities

• Carry out cleaning tasks to the standards set in the Service Level Agreement (SLA), including daily, weekly, quarterly, and annual tasks.
• Ensure rooms and function areas are correctly set up, refreshed, and broken down according to schedules.
• Conduct regular checks on rooms and facilities, reporting any faults or hazards promptly.
• Replenish coffee stations and maintain stock levels for refreshments.
• Keep cleaning stores organised, ensuring all equipment is stored safely and correctly.
• Maintain excellent personal hygiene and wear the correct uniform and PPE at all times.
• Support with catering duties, including kitchen cleanliness and service delivery.
• Provide outstanding customer service, dealing with enquiries and resolving issues quickly.
• Participate in team meetings and training sessions to enhance skills and improve service delivery.
• Support with furniture movement, store deliveries, and general site logistics when required.
• Adhere to all site security and safety procedures.
• Complete any required paperwork accurately and on time.
• Secure all working areas at the end of each shift; strong understanding of Health & Safety procedures and commitment to follow them at all times.
• Ability to complete tasks to a high standard and meet deadlines.
• A strong team player with a positive, proactive attitude.
• Willingness to work flexibly to cover holidays and sickness when needed.

Desirable

• Ability to work independently and use initiative.
• Previous experience in cleaning, facilities, or hospitality (training will be provided).

About Sodexo

Join our friendly team at HMRC Cardiff and play a key part in keeping our building running smoothly and welcoming for everyone. You'll support with cleaning, room set-ups, visitor service, and catering - helping us deliver an excellent experience every day.

Benefits

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day