Porter

Chartwells Independent; Norwich; On-site; GBP 7,900 - 9,000; Part time

Benefits offered by this job

Life assurance

Training & development

Wellbeing programme

Employee assistance

Social events

Holiday purchase scheme

Discount vouchers

Operational training

Job summary

CH&CO, part of Compass Group UK&I, is recruiting a dedicated Porter to support operations at our Norwich location on a part‑time basis. The role involves helping maintain a high standard of customer care and cleanliness while supporting restaurant, housekeeping and banqueting teams.

The ideal candidate is reliable, adaptable and comfortable working in a busy environment. The position is contracted to 22 hours per week across 36 weeks per year, with training and development opportunities and a

Qualifications

• Experience delivering high-quality customer care.
• Strong communication and interpersonal skills.
• Reliable with excellent timekeeping and punctuality.
• Able to adapt to changing priorities and work in a team.

Responsibilities

• Keep lobby and public areas clean and tidy.
• Assist housekeeping, restaurant and banqueting staff with setup and movement of furniture.
• Handle reception duties such as taking bookings or reservations.
• Respond to customer requests and run errands as needed.
• Ensure safety signage is visible for wet floors or hazards.

Skills

Customer care

Communication

Reliability

Timekeeping

Adaptability

Job description

We're currently recruiting a dedicated Porter to help ensure the smooth running of operations at CH&CO on a part time basis, contracted to 22 hours per week.

As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities:

• Great operational training and development
• Life assurance scheme
• Personal Development and Training opportunities - We are passionate about our growing team
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Access to some great high street discount vouchers

Here's an idea of what your shift pattern will be:

• Mon: Mornings
• Tues: Mornings
• Weds: Mornings
• Thurs: Mornings
• Fri: Mornings

Please note: This role is contracted to 36 weeks per year

Could you bring your spark to CH&CO? Here's what you need to know before applying:

Your key responsibilities will include:

• Assisting in keeping the lobby and other public areas clean and tidy
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
• Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
• Responding to customer requests where required
• Running errands
• Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints

Our ideal Porter will:

• Be adaptable and easily embrace changing priorities
• Be a brilliant communicator and easily build relationships
• Have experience delivering high quality customer care
• Take initiative and make decisions that are right for our customers
• Possess the ability to work under pressure
• Demonstrate exceptional timekeeping and reliability

Job Reference: com/0909/45115001/52832332/BU #LI-DNP #Gather and Gather

CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!