Porter

Integrated Care System; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in London seeks a Portering team member to provide a professional Portering service. The role includes assisting with lifting and patient movement, working in various environments, and handling customer interactions. Candidates should have a driving license, healthcare experience, and strong communication skills. This position requires physical fitness and the ability to work shifts, including nights and weekends.

Qualifications

• Experience working in a customer-focused environment.
• Experience of undertaking manual handling activity.
• Ability to use a computer to a basic level.

Responsibilities

• Provide a highly visible and professional Portering service.
• Assist with lifting and patient movement as required.
• Handle conflict and intervene in difficult situations.

Skills

Physically fit

Customer service

Conflict resolution

Education

Literacy Level 2 (equivalent to GCSE Grade C)

Numeracy Level 2 (equivalent to GCSE Grade C)

Full UK driving license

Job description

The post holder will work as a member of the established Portering team to provide a Portering service, to the Trust, that is highly visible, service user focused and professional at all times with the overarching goals of creating a safe and crime free environment for all patients, staff, visitors, and the public.

Main duties of the job

Occasional moderate lifting

There is a frequent requirement for light physical effort for severallong periods during a shift

Frequent exposure to distressing or emotional circumstances dueto the nature of the role.

Frequent exposure to difficult customers, service users, often inemotional circumstances

Requirement to use Visual Display Unit equipment continuouslymost days.

Frequent requirement to work outdoors

Frequent exposure to unpleasant working conditions

There is a frequent requirement for light physical effort for severalshort periods during a shift

Ability to remain alert and calm throughout the shift

Have a basic level of problem solving and multi-tasking capability

Will be frequently interrupted due to the changing nature of therole.

There is a frequent requirement for concentration where the work pattern is unpredictable

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

****Due to government threshold guidelines the trust is unable to provide sponsorship for this role****

Person Specification

Qualifications

• Full UK driving license
• Literacy Level 2 (equivalent to GCSE Grade C)
• Numeracy Level 2 (equivalent to GCSE Grade C)
• Training Manual

Experience

• Experience of working in a customer focused environment
• Experience of undertaking manual handling activity
• Experience working in a hospital or care environment
• Previous experience in conflict resolution, diffusion and breakaway

Knowledge

• Ability to use a computer to a basic level
• Ability to record written information accurately
• Ability to communicate and build relationships with colleagues
• Ability to write reports
• Ability to use IT systems confidently

Skills

• Physically fit, able to undertake lifting and patient movement associated with the job role.
• Able to assist security staff in conflict situations including the application of diffusion and Person Specification hampshirehospitalscareers.co.uk breakaway techniques Ability and willingness to work shifts, including nights and weekends

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.