Porter

Barts Health NHS Trust; London; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading NHS Trust in London seeks a committed individual to join its Portering team. The successful candidate will provide a visible and professional portering service, ensure safety and support, and engage in physical tasks such as lifting. Ideal candidates will possess customer service experience and a good level of physical fitness, as well as relevant qualifications. This role offers the potential for shifts including nights and weekends.

Qualifications

• Experience of working in a customer focused environment.
• Experience of undertaking manual handling activity.
• Experience working in a hospital or care environment.

Responsibilities

• Provide a professional portering service.
• Assist in conflict resolution when necessary.
• Engage in lifting and patient movement as required.

Skills

Customer service focus

Physically fit

Problem-solving

Education

Literacy Level 2 (equivalent to GCSE Grade C)

Numeracy Level 2 (equivalent to GCSE Grade C)

Full UK driving license

Job description

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The post holder will work as a member of the established Portering team to provide a Portering service to the Trust. The role is highly visible, service user focused, and professional, with the overarching goal of creating a safe and crime-free environment for patients, staff, visitors, and the public.

Main duties of the job

• Occasional moderate lifting
• Frequent light physical effort during shifts
• Exposure to distressing or emotional circumstances
• Dealing with difficult customers and service users
• Continuous use of Visual Display Unit equipment most days
• Working outdoors frequently
• Exposure to unpleasant working conditions
• Ability to remain alert and calm
• Basic problem solving and multi-tasking skills
• Handling frequent interruptions and unpredictable work patterns

Working for our organisation

Barts Health is one of the largest NHS trusts in the country and a leading healthcare provider. We aim to be a high-performing group of NHS hospitals, renowned for excellence, innovation, and safe, compassionate care. We are committed to our WeCare values and promoting an inclusive environment where everyone feels a sense of belonging.

Detailed job description and main responsibilities

Please view the attached documents for a comprehensive overview of the key tasks, responsibilities, and person specifications.

****Due to government threshold guidelines, the trust is unable to provide sponsorship for this role****

Person specification

Qualifications

• Full UK driving license
• Literacy Level 2 (equivalent to GCSE Grade C)
• Numeracy Level 2 (equivalent to GCSE Grade C)
• Training Manual

Experience

• Customer-focused environment experience
• Manual handling experience
• Hospital or care environment experience
• Conflict resolution, diffusion, and breakaway experience

Knowledge

• Basic computer skills
• Accurate written record-keeping
• Effective communication and relationship-building skills
• Report writing skills
• Confident IT system use

Skills

• Physical fitness for lifting and patient movement
• Ability to assist security staff in conflict situations using diffusion and breakaway techniques
• Willingness to work shifts, including nights and weekends