Porter

Old Town Chambers, Autograph Collection; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality brand in Edinburgh seeks a Guest Service Assistant to deliver exceptional experiences by welcoming guests and ensuring smooth operations. The role requires excellent communication, attention to detail, and the ability to thrive in a fast-paced environment, contributing to a memorable hotel stay.

Benefits

Discounted hotel room rates

Additional day's leave for your birthday

Enhanced parental leave

Course Sponsorship

Flexible working arrangements

Access to Wagestream for payment flexibility

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Qualifications

• Welcoming personality who loves connecting with people.
• Ability to handle guest needs effectively.
• Comfortable in a fast-paced environment.

Responsibilities

• Greet guests on arrival, creating lasting impressions.
• Assist with luggage handling and room arrangements.
• Coordinate guest arrivals and departures with the front-of-house team.

Skills

Strong communication skills

Attention to detail

Team spirit

Problem-solving

High energy

Adaptability

Job description

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the warm welcome that greets guests on arrival, creating a lasting first impression from the moment they step through the door.
• Assist with luggage handling and room escorts, helping guests settle in comfortably and effortlessly.
• Be a knowledgeable and friendly guide, offering tips on local attractions, transport options, and nearby dining spots.
• Support the front-of-house team by coordinating guest arrivals and departures with precision and care.
• Work closely with housekeeping and maintenance teams to ensure guest areas are clean, tidy, and operating smoothly.
• Keep entrance areas, lobbies, and guest walkways neat and presentable at all times, maintaining a polished and professional atmosphere.
• Handle tasks like deliveries, guest requests, and room setup changes efficiently and with attention to detail.
• Go above and beyond for guests, adding those thoughtful touches that turn a good stay into a great one.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.