Porter

Frimley Health NHS Foundation Trust; Ascot; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS pension & staff benefits

Supportive team environment

Job summary

Frimley Health NHS Foundation Trust is seeking a compassionate Porter to join our patient‑facing team. You will transport patients, move equipment and supplies, and support clinical and non‑clinical colleagues to ensure smooth, safe operations across the site.

The role requires good communication, reliability and the ability to move and lift heavy objects. Full training is provided, and a commitment to patient care is essential.

Qualifications

• Candidates must be able to move and lift heavy objects.
• Excellent verbal and written English.
• No formal qualifications required – full training provided.
• Flexible to cover shift patterns including weekends.

Responsibilities

• Transporting patients safely around the site.
• Moving equipment and supplies between wards.
• Collecting and delivering essential items and samples.
• Responding to emergencies calmly and efficiently.
• Maintain cleanliness and safety in work areas.

Skills

Compassionate

Communication skills

Teamwork

Autonomy

Job description

Job Overview

We are looking for a compassionate and driven individual to join our team, where your skills and enthusiasm will directly impact the care and comfort of our patients.

Join Our Dedicated Healthcare Team – Make a Real Difference

We are looking for a compassionate and driven individual to join our team, where your skills and enthusiasm will directly impact the care and comfort of our patients. As the ideal candidate, you will possess strong verbal and written communication skills and have the ability to confidently navigate IT systems. You will be an integral part of a collaborative team, with a commitment to providing outstanding care to our patients. While teamwork is essential, you will also have the confidence to take on individual responsibilities with autonomy and professionalism. In this role, you will interact with a diverse range of patients, playing a crucial role in ensuring their stay with us is as comfortable and positive as possible. Your dedication and efforts will contribute to the high standards of care we deliver every day. If you're ready to make a difference in the lives of others and work in a supportive, dynamic environment, we would love to hear from you. To progress to interview, you will be required to complete and pass a Maths and English assessment as part of the recruitment process. Applicants must be flexible and may be asked to work a variety of shift patterns, including weekend. Please note that this role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK for the full duration of the post.

Main duties of the job

Join Our Team as a Porter – Essential to Patient Care

Responsibilities

• Transporting patients safely and compassionately around the site.
• Moving equipment and furniture between wards to ensure smooth operations.
• Collecting and delivering essential supplies and samples to support patient care.
• Undertaking Postal Service and messenger duties to maintain communication across departments.
• Collecting and disposing of waste to ensure a clean, safe environment.
• Responding to any emergency situations that may arise, always remaining calm and efficient.

A Role That Makes a Difference

Due to the nature of this role, you will be required to follow departmental standards and health and safety regulations to ensure safe, effective working practices. You will consistently uphold the Trust’s values, working collaboratively with your colleagues to provide efficient, high-quality service and excellent customer care to our patients.

Working Hours and Flexibility

As a full-time member of staff, you will work an average of 37.5 hours per week. On occasion, you may be required to work up to 45 hours in one week; in such cases, this will be balanced by working 30 hours in the following week to maintain the average of 37.5 hours per week. Shifts are scheduled from Monday to Sunday and may fall at any time between 06:00 and 22:00.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

Are you looking for a rewarding role where you can make a real difference in patient care? We’re seeking a compassionate and reliable Porter to join our team. If you take pride in helping others and enjoy working in a fast-paced healthcare environment, we’d love to hear from you!

About The Role

• Work as part of a supportive team, following the roster set by the Site Portering Supervisor.
• Provide excellent patient care – assisting patients, visitors, and staff in a polite, considerate, and professional manner.
• Transport patients safely and comfortably using beds, wheelchairs, or trolleys.
• Ensure essential equipment is in good working order, reporting any faults to your supervisor or departmental manager.
• Communicate effectively – answering telephones courteously and ensuring messages are passed on quickly and accurately.

What We’re Looking For

• A caring and compassionate nature, with a strong focus on patient dignity and safety.
• Good communication and teamwork skills.
• Awareness of health and safety when moving patients and equipment.
• No formal qualifications are required – full training will be provided.

Why Join Us?

• Be part of the NHS family, making a real impact in patient care.
• Full training and development opportunities to support your career progression.
• Access to NHS benefits, including pension scheme, staff discounts, and wellbeing support.
• Work in a friendly and supportive team environment.

Qualifications

Essential criteria

• Be able to communicate clearly verbally and in writing in the English Language

Desirable criteria

• Good clear understanding of the English language and vocabulary.

Special Requirements

Essential criteria

• Due to the nature of the role, the post holder must have the ability to move and lift heavy objects e.g. beds/wheelchairs/meal trollies.

Desirable criteria

• Able to adapt to needs of the service and work under pressure

Experience

Essential criteria

• Previous Portering experience or worked within a service industry.
• Good customer relationships

Desirable criteria

• Worked within a multi disciplined industry.
• Previous experience in working within a team environment.

Skills and Knowledge

Essential criteria

• Be able to work using own initiative and within a multi disciplined team.
• Good clear communication skills.

Frimley Health NHS Foundation Trust is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Please see the Job Description and Person Specification.