Port Service Operative

Stena Line; Belfast; On-site; GBP 22,000 - 35,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their Port Operations Team in Belfast. This permanent position involves ensuring the safe mooring of vessels, assisting with the transportation of passengers and vehicles, and providing exceptional customer service. The role requires flexibility and a proactive approach, with opportunities for continuous training and development. Join a company committed to sustainability and employee wellbeing, where your contributions will make a difference in the shipping industry.

Benefits

Fantastic work-life balance

Concessionary travel on Irish Sea/North Sea

75% discounts on UK Rail travel

Company pension & life assurance

Discounts on gym memberships

Wellbeing cash plan

Enhanced maternity and paternity pay

Cycle to work scheme

Employee Assistance Programme

Continuous training and development

Qualifications

• Proven experience in port operations and excellent customer service skills.
• Full clean driving license and experience with large vehicles.

Responsibilities

• Mooring and loading/unloading of vessels at the port.
• Transportation of passengers and vehicles while ensuring high customer service.

Skills

Communication Skills

Customer Service

Flexibility

Adaptability

Team Player

Tools

Driving License

Large Vehicles (TUGS/HGV/PCV)

Job description

Step by step, we are transforming the shipping industry moving towards achieving our vision - Connecting Europe for a sustainable future. At Stena Line, we are like family and friends to each other. We work hard together to solve problems and make a difference because we know that challenges make us grow. The journey starts with us! Stena Line’s Port Operations Team has a crucial part in this journey.

Some of your key responsibilities:

1. Mooring and loading and unloading of all vessels on arrival.
2. Transportation of passengers and luggage to the vessels, and delivery of unaccompanied freight by driving of TUG Masters as required.
3. Traffic marshalling of freight and passenger vehicles for safe embarkment and disembarkment of the vessel.
4. Housekeeping of port areas and other routine jobs as required.

What you will experience:
As part of a successful Port Operations team, you will be responsible for the safe and successful mooring of vessels in and out of the port in line with arrival and departure deadlines.

Main function is assisting with the smooth and effective transportation of passengers and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests.

Who you are:
At Stena Line, your personality matters as much as how good you are at what you do. You’ll need to be flexible, adaptable, and reliable. Are you a proactive team player who enjoys working under pressure? Do you have the ability to be trained on new vehicles/skills as required?

Qualifications:

1. Previous proven experience of port operational duties and requirements.
2. Excellent communication skills and proven customer service experience.
3. A full clean driving license and experience of driving large vehicles such as TUGS/HGV/PCV.

Benefits:
- Fantastic work-life balance
- Concessionary travel on any route on the Irish Sea/North Sea
- 75% discounts on UK Rail travel
- Company pension & life assurance scheme
- Discounts on gym memberships, digital fitness subscriptions, and equipment
- Wellbeing cash plan where you claim back your expenses for dental, eyesight testing, health screening, and much more
- Enhanced maternity and paternity pay
- Cycle to work scheme
- Employee Assistance Programme
- Continuous training, coaching, and development within a helpful and encouraging environment with progression opportunities.

Interested?
This is a permanent position based in Belfast within our Ports and Terminals department. To apply, please register your profile and send in your CV in English as soon as possible. We are having an ongoing selection, so do not wait with your application. Please note that due to GDPR, we do not accept applications via e-mail or postal service.

If you have any questions regarding the recruitment process, you are welcome to contact Kathryn Gallagher, Talent Acquisition Partner, [e-mail].

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.

About Stena Line:
As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,100 employees in our Stena Line family across Scandinavia, around the UK, and the Baltics, making a contribution to our company.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity, and inclusion – and welcome all applicants.

Location: United Kingdom/Ireland, Belfast

Last day of application: April 29, 2025