Port Assistant (Brodick)

CalMac Ferries Limited; Brodick; On-site; GBP 20,000 - 25,000; Full time

Job summary

CalMac Ferries Limited is seeking a dedicated staff member for Brodick Ferry Terminal. The role involves managing passenger and vehicle loading, ensuring safety, and providing excellent customer service. Ideal candidates will thrive in a fast-paced environment, possess strong communication skills, and work well in a team setting while juggling multiple tasks and responsibilities.

Benefits

37 days annual leave (pro-rata)

Staff travel pass

Qualifications

• Good understanding of CalMac services.
• Must be computer literate.
• Flexible for shift and weekend work.

Responsibilities

• Control of passengers and vehicles embarking and disembarking.
• Sale and validation of passenger and vehicle tickets.
• Respond to customer inquiries.

Skills

Customer Focused

Communication Skills

Initiative

Team Player

Tools

VHF System

PA System

Job description

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CalMac Ferries Limited
CalMac Ferries Limited is the UK's largest ferry operator in terms of shipsand destinations served and one of the largest transport operators in Scotland.
It is a multi-award-winning ferry and port operation and ship managementspecialist providing essential lifeline services and logistical support to islandand remote communities.

Benefits of a career with CalMac Ferries Limited
• A rewarding career
• A competitive salary
• Excellent training, development, and career progression
• 37 days annual leave (pro-rata)
• Staff travel pass for yourself, spouse/partner, and dependents

Functional Responsibilities/Key Tasks
• Control of passengers and vehicles embarking and disembarking from vessels by giving clear and concise direction to all
• Sale and validation of passenger and vehicle tickets
• Service disruption arrangements
• Emergency requirements 'out-of-hours'
• All duties connected with ship movements, gangways and securing of vessels
• Car marshalling
• Customer Enquiries
• Statistical entry and consolidation
• Use of VHF and PA systems
• Any other duties required by the Port Manager

Skills and Experience
Essential Criteria
• Good understanding of the CalMac services
• You must be computer literate, with excellent verbal and written communication skills
• You must be customer focused, have a clear understanding of the customer interface, and have a proactive approach to customer care.
• The successful candidate must be able to commute to and from the Brodick Ferry Terminal on a daily basis.
• You are expected to have a flexible approach to working, as shift and weekend work will be involved
• Ability to work with initiative as a self-starter, without supervision
• Willingness to be a team player in a dynamic, proactive, and fast-paced environment

Desirable Criteria
• Experience using VHF and PA Systems
• Able to liaise with other port staff to ensure that there is a high level of proactive communication and coordination of activity

Our People: Values & Behaviours
To navigate the waters, ensuring life thrives wherever we are

PEOPLE FIRST

We lead by example and inspire others to give their best.

We work constructively with colleagues in a 'one team' spirit.

LOCALITY

We put the customer at the heart of everything we do.

Weare accountable for our actions and performance.

BRAVERY

We demonstrate good judgement and decision making.

We act with integrity in all that we do.

The Selection Process

Application

It is important that you demonstrate on your CV how you meet the essential and desirable criteria outlined within the Job Description.

Shortlisting

We will evaluate your suitability for the role by assessing your qualifications, skills and experience.

Interview

To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.

Data

If you apply for this role and your application is unsuccessful, we will, as part of the Equality Act 2010, retain your application for 1 year after the role is filled and then destroy this.