Pont Abraham Shift Leader

McDonald's; Swansea; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global fast-food chain is seeking a Shift Manager in Swansea to oversee shift operations and manage a team of over 100 employees. You will ensure high standards in productivity, quality, and customer service while contributing to sales growth. Ideal candidates will have leadership experience in customer-focused settings and the ability to work flexible hours, including weekends. Competitive benefits include holiday pay and employee discounts.

Benefits

Holiday pay

Service awards

Pension scheme enrollment

Meal allowances

Employee discounts

Qualifications

• Experience managing and leading teams within customer-focused environments.
• Ability to work shift patterns, including weekends and bank holidays.

Responsibilities

• Display leadership and role model customer-focused behaviors.
• Deliver personalized service and connect with customers.
• Lead by example and adapt to customer needs through your team.

Skills

Team leadership

Customer service

Problem-solving

Job description

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About McDonald's

McDonald's is one of the most recognised brands in the world. At the core of our brand are our values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.

Role: Shift Manager

As a Shift Manager, you will fulfill all shift work requirements by orienting, assisting, and coaching employees. You will ensure all standards are met by adhering to production, productivity, quality, and customer service standards. Your responsibilities include monitoring operations, reallocating resources, and solving operational problems.

You will work within a multi-million-pound restaurant and manage a team of 100 or more employees. You will be part of the management team driving the restaurant forward by building sales, increasing profitability, and delivering an outstanding customer experience.

Candidate Requirements

• Experience managing and leading teams within retail, hospitality, business, or customer-focused environments.
• This role is restaurant-based and involves working shift patterns, including weekends and bank holidays.

Position Responsibilities

• Display leadership and role model customer-focused behaviors to delight customers.
• Deliver personalized service and connect with customers.
• Lead by example.
• Adapt to customer needs through your team.
• Answer customer queries, staying informed about food and promotions.
• Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Work Schedule

You will work various shifts, including breakfast, evenings, and overnight (if operating 24 hours), to gain experience in all aspects of the business.

Benefits

Our benefits package includes holiday pay, service awards, pension scheme enrollment, meal allowances, employee discounts from top brands, and more.