Polish and English Customer Service Representative

Language Matters; London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading international organization in Watford seeks a Polish and English Customer Service Representative to manage order processing and respond to customer inquiries. Ideal candidates are fluent in both languages, have experience in customer care, and possess strong communication skills. This role offers opportunities for career progression in a vibrant work environment.

Qualifications

• Experience in customer care or client support is required.
• Strong ability to work in a fast-paced environment.
• Excellent communication skills are essential.

Responsibilities

• Manage customer orders and process sales orders.
• Handle customer inquiries via phone and email.
• Update client account records as necessary.
• Resolve delivery and order issues.

Skills

Fluent in Polish

Fluent in English

Communication skills

Organisational skills

Job description

Polish and English Customer Service Representative

An exciting opportunity has arisen for a bright Polish and English speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.

Your responsibilities will include:

• Managing customer orders: processing sales orders and handling invoices
• Proactively dealing with any returns, delivery and order issues
• Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
• Ensuring all client account records are kept up to date
• Working alongside the sales team and other departments where required

About you:

The ideal candidate will be confident with fluency in Polish and English and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.

Profile:

• Required to be fluent in Polish and English
• Previous experience working in customer care, sales administration, client support or account management dealing with products
• Strong communication and organisational skills
• Able to work well in a fast-paced environment

To apply, please send your CV in English and in Word format to Suhail. languagematters is acting as an employment agency in relation to this vacancy.

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