Policyholder Complaints Specialist

HCLTech; Romford; On-site; GBP 25,000 - 36,000; Full time

Job summary

HCLTech in Romford, United Kingdom, is seeking an organised complaints administrator to support Team Leaders in delivering timely, high-quality complaint resolution in line with SLA and regulatory requirements.

You will respond to policyholder and IFA inquiries, process complaints in priority order, liaise with internal departments, and ensure data security and fraud controls, while maintaining a professional customer-focused image.

Qualifications

• Experience in Financial or Insurance industry is a must.
• Customer focused with ability to adapt to client needs.
• Ability to maintain professional image and high service standards.

Responsibilities

• Respond to complaints from policyholders and IFA's received via multichannel.
• Process complaints on policies in priority order to maintain service standards.
• Liaise with internal and external parties to discuss complaints and achieve outcomes for customers.
• Respond to customer complaints in writing in a professional and considerate manner.
• Keep customers informed of delays and meet procedures and expectations.
• Work with other departments to improve service and suggest improvements.

Job description

HCLTech in Romford, United Kingdom, is seeking an organised complaints administrator to support Team Leaders in delivering timely, high-quality complaint resolution in line with SLA and regulatory requirements.

You will respond to policyholder and IFA inquiries, process complaints in priority order, liaise with internal departments, and ensure data security and fraud controls, while maintaining a professional customer-focused image.