Policy Validation Executive

Zego; Halifax; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Market-competitive salary

Private medical insurance

Company share options

Generous holiday allowance

Wellbeing benefits

Job summary

Zego is seeking a Policy Validation Executive to join its Fraud department. You will validate policy details, review documents, and liaise with customers to resolve issues while maintaining high service standards.

In this hybrid role, you’ll work with a dynamic team, developing your expertise in fraud prevention and underwriting, and you may help train new team members as you progress.

Qualifications

• Keen attention to detail and a sharp eye for inconsistencies.
• Strong communication skills, particularly in handling customer interactions professionally and empathetically.
• Ability to work collaboratively within a team-oriented environment.
• A proactive approach to learning and development, with a keen interest in fraud prevention and underwriting.

Responsibilities

• Validate policy details by scrutinising documents and customer information for accuracy and signs of fraud.
• Review and request supporting documentation to confirm authenticity of information provided by customers.
• Interact with customers via live chat and other channels to address document issues or policy adjustments while delivering excellent service.
• Collaborate with the Fraud team to support validation processes and contribute to fraud prevention efforts.

Skills

Attention to detail

Strong communication

Team collaboration

Fraud prevention interest

Job description

About Zego

At Zego, we know that traditional motor insurance holds good drivers back. It’s too complicated, too expensive, and it doesn't take into account how well you actually drive.

That’s why, since 2016, we’ve been on a mission to change all of that. Our mission at Zego is to offer the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are our driving force — they’re at the heart of everything we do.

We’ve sold tens of millions of policies so far, and raised over $200 million in funding. And we’re only just getting started.

About the Role

As a Policy Validation Executive at Zego, you'll be a key player in our Fraud department, which is organised into two specialised teams, each focusing on different aspects of fraud prevention. This role offers a fantastic entry point into the intriguing world of Fraud. As you progress, you'll have the chance to develop your skills further, take on more responsibilities, deepen your expertise in fraud and underwriting, or assist in training new team members.

What You’ll Be Doing

• Validating Policy Details: Scrutinise documents and customer information for accuracy and signs of fraud or tampering.
• Document Examination: Request and review supporting documentation to confirm the authenticity of information provided by customers.
• Customer Interaction: Engage with customers through live chat and other communication methods to address document issues or policy adjustments while delivering exceptional service.
• Collaboration: Work closely with a dynamic, motivated, and intelligent team to support the validation process and contribute to fraud prevention efforts.

What You’ll Need to Be Successful

• Keen attention to detail and a sharp eye for inconsistencies.
• Strong communication skills, particularly in handling customer interactions professionally and empathetically.
• Ability to work collaboratively within a team-oriented environment.
• A proactive approach to learning and development, with a keen interest in fraud prevention and underwriting.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company-wide events (3 per year) and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We’re an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.