Policy & Quality Assurance Officer

Cornwall Council; Truro; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading local authority in the United Kingdom is seeking a Policy and Assurance Officer within Adult Social Care Operations. In this dynamic role, you will enhance quality practices and lead policy development while ensuring alignment with legislation. Ideal candidates will demonstrate strong analytical and communication skills. The position offers flexible working and a competitive salary, alongside a comprehensive benefits package including a pension scheme and generous leave entitlement.

Benefits

Competitive salary

Defined benefit pension scheme

Generous annual leave entitlement

Health and wellbeing programme

Employee benefits scheme

Qualifications

• Good understanding of policy development and governance.
• Experience in coordinating thematic audits.
• Excellent communication and analytical skills.

Responsibilities

• Lead on the development of policies and procedures.
• Coordinate thematic audits and contribute to assurance frameworks.
• Support service readiness for external inspections.

Skills

Policy development

Governance

Analytical skills

Communication skills

Collaboration

Job description

As a Policy and Assurance Officer within Adult Social Care Operations, you will play a key role in shaping and enhancing the quality of practice across Adult Social Care in Cornwall. This dynamic position offers the opportunity to lead on the development and review of policies and procedures that underpin best practice, compliance, and continuous improvement. You will coordinate thematic audits, contribute to strategic assurance frameworks, and work closely with senior leaders to identify learning needs and drive service excellence. With a remit that spans governance, legislation, and workforce development, this role is ideal for someone who thrives on variety, values social justice, and is passionate about improving lives through thoughtful, evidence-based practice. This position will be subject to a enhanced criminal record disclosure check. Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

To succeed as a Policy and Assurance Officer within Adult Social Care Operations, applicants will need a good understanding of policy development and governance, alongside a passion for driving quality and continuous improvement. Essential criteria include the ability to maintain a robust programme of policy and procedure reviews, ensuring alignment with legislation such as the Care Act, Mental Capacity Act, Mental Health Act, and Human Rights Act. Candidates must demonstrate experience in coordinating thematic audits, identifying learning needs, and working collaboratively with the Learning and Development Lead to deliver targeted development plans. The role requires excellent communication and analytical skills, as well as the capacity to provide guidance to managers and staff on statutory duties. A flexible, proactive approach is vital, as the post holder will be expected to lead or contribute to strategic assurance plans, including the Practice Assurance and Development Oversight Group, and support the service's readiness for external inspections. Applicants should be champions of best practice and capable of influencing service delivery through evidence-based policy and assurance work.

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• A national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.