Policy & Public Affairs Officer

The Parliamentary and Health Service Ombudsman; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

An independent national ombudsman service based in London seeks a proactive Policy and Public Affairs Officer to enhance public services. The ideal candidate will support policy work, engage with stakeholders, and communicate effectively across various platforms. This role demands strong analytical skills and a passion for improving public services.

Qualifications

• Experience in public policy or public affairs projects.
• Ability to tailor communication style for different audiences.
• Proven track record of influencing stakeholders.

Responsibilities

• Support the delivery of policy and public affairs projects.
• Engage stakeholders to develop actionable policy improvements.
• Coordinate efforts to drive improvements in public services.

Skills

Analytical skills

Stakeholder engagement

Communication (verbal and written)

Job description

We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other public organisations. We do this fairly and transparently without taking sides, and our service is completely free.

About the role

We're looking for a proactive and dynamic Policy and Public Affairs Officer to support and deliver our policy and influencing work. This is a great opportunity for someone with experience of public policy and stakeholder engagement to help drive improvements in public services.

The Policy and Public Affairs team is responsible for PHSO’s policy, stakeholder engagement and parliamentary accountability work. As one of four Public Affairs and Insight Officers you will have the opportunity to make a real impact. You will be expected to coordinate and support the delivery of policy and public affairs projects and will play a key role in helping identify and drive service improvements across the NHS and central government.

The successful candidate will have excellent analytical skills and experience of supporting the delivery of policy or public affairs projects. You will be a skilled communicator, verbally and in writing, able to tailor your style appropriately for different audiences and influence effectively. You will also have experience of engaging with stakeholders so that you can help develop policy recommendations that drive improvement in public services.

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