Policy Operations Specialist, Prime Video Trust & Safety

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading streaming service and help shape the future of entertainment. As a Content Policy Operations Specialist, you will play a crucial role in ensuring compliance and protecting customers from copyright-infringing content. This position offers the opportunity to engage in meaningful work while collaborating with cross-functional teams to drive process improvements and enhance content trustworthiness. If you are passionate about content integrity and have a keen eye for detail, this role is perfect for you. Be part of an innovative environment where your contributions will make a significant impact!

Qualifications

• Experience in Trust and Safety operations or content compliance.
• Proficiency in Intermediate Excel and SQL.

Responsibilities

• Conduct manual reviews of global content policy compliance.
• Drive projects to improve support functions using technology.
• Document content investigation reports and analyze metrics.

Skills

Trust and Safety operations

Content compliance

Intermediate Excel

SQL

Collaboration skills

Problem-solving

Tools

Excel

SQL

Job description

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Policy Operations Specialist, Prime Video Trust & Safety, London

Client: Amazon Digital UK Limited

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 326a9dc0c711

Job Views: 14

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service offering a vast collection of TV shows and movies. We provide customers with thousands of popular movies, TV shows, Originals, Exclusive content, live sports, and options to subscribe to add-on channels or rent/buy movies on the Prime Video Store. Available in over 240 countries, Prime Video is a dynamic, fast-growing business committed to customer innovation.

We seek an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team. The role involves protecting customers from copyright-infringing content and making sound judgments in account enforcement. The team aims to create a trusted experience by ensuring content trustworthiness and providing accurate information for informed viewing decisions.

This position involves managing daily content review tasks and strategizing on long-term initiatives. Responsibilities include reviewing content for compliance, making high-judgment decisions, leading process improvement projects, developing SOPs, documenting investigations, analyzing metrics, and participating in ad-hoc projects. The role requires viewing potentially upsetting content, so applicants should consider this before applying. Note: This is a London office-based role.

Key job responsibilities

• Conduct manual reviews of global content policy compliance operations.
• Make high-judgment decisions on compliance actions.
• Drive projects to improve support functions, leveraging technology and automation.
• Develop and maintain SOPs with Policy, Operations, and Program teams.
• Document content investigation reports.
• Build dashboards, analyze metrics, and surface insights to enhance efficiency.
• Participate in ad-hoc projects/assignments.
• Develop expertise in industry best practices.

BASIC QUALIFICATIONS

• Experience in Trust and Safety operations, law, investigations, content compliance, or related fields.
• Proficiency in Intermediate Excel (VLOOKUP, Pivot, Data Validation).

PREFERRED QUALIFICATIONS

• Strong collaboration skills across functions and marketplaces, with the ability to influence senior leaders.
• Intermediate SQL skills.
• Experience in threat intelligence research, trend analysis, or historical research.
• Technical or policy writing experience.
• Experience in policy compliance.
• Ability to solve ambiguous problems and identify customer needs creatively.