Policy Fraud Manager

TN United Kingdom; Leicester; Hybrid; GBP 40,000 - 70,000; Full time

Job description

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Job Title - Policy Fraud Manager

Location - Leicester, London or Bexhill (Hybrid) but with flexibility on how often you'd be required to attend the office

Welcome to Hastings Direct

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made significant investments in our data and tech capabilities, along with nurturing our 4Cs culture. We're proud of our journey and believe our continued success depends on talented colleagues like you.

We insure over three million customers and see a larger opportunity. If you're reading this, we're interested in you. Even if you don't meet every requirement, we encourage you to apply if you're excited about joining us.

Role overview

Reporting to our Head of Policy Fraud, this role leads our Policy Fraud and Intelligence teams. You will collaborate with the business, industry stakeholders, law enforcement, and regulatory bodies to identify criminal activity and support evidence and intelligence sharing to combat fraud.

Job responsibilities include:

• Proactively detecting and preventing fraud to protect genuine customers and ensure excellent outcomes
• Managing workstreams and reviewing benefits proactively
• Owning fraud investigation strategies and analysis to address all forms of fraud
• Reducing operational and claims costs by identifying threats and leakage
• Utilizing MI, intelligence products, and data to prioritize investigations and improve team performance
• Seeking opportunities to enhance fraud detection capabilities organization-wide

Essential skills and experience:

• Understanding of motor insurance principles, legislation, and personal lines insurance
• Knowledge of risk related to policy and application fraud, with examples
• Experience in motor insurance policy or fraud roles

The interview process:

Includes:

• Recruiter screening call
• First interview with the hiring leader
• Second interview with senior leaders

We are committed to inclusive recruitment through our Disability Confident scheme, providing support and adjustments as needed. Note that we cannot sponsor visas for this role.

Benefits include:

• Competitive salary and £5k car allowance
• Flexible hybrid working arrangements
• Annual performance bonus based on the 4Cs
• Private medical insurance
• Life assurance, income protection, pension contributions
• Additional perks: discounts, cashback, financial advice, wellbeing support, and more

Join us to experience a different approach—focused on our colleagues, customers, company, and community. We invest in your growth and support your success.

Hastings Group is an equal opportunities employer, welcoming applications from all backgrounds. Our recruitment includes thorough checks, including credit and criminal record assessments.