Policy Administrator

Westfield Health; United Kingdom; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in Sheffield is seeking a Policy Administrator to support customer queries and provide excellent service. The role offers a full-time opportunity with a hybrid working option after training. Ideal candidates should have customer service experience, attention to detail, and effective communication skills. This position includes perks like health insurance and well-being services.

Benefits

Health Cash Plan

Private Medical Insurance

Onsite gym facilities

Flexible working arrangements

Annual bonus scheme

Incremental annual leave

Qualifications

• Experience in a target-focused customer service environment.
• Ability to handle various enquiry channels.
• Positive approach to meeting work objectives.

Responsibilities

• Process policyholder applications and payments.
• Resolve customer enquiries at first point of contact.
• Contribute to departmental objectives.

Skills

Customer service experience

Attention to detail

Effective time management

Team player

Excellent communication skills

Competent in Microsoft Office

Job description

Job title	Policy Administrator
Location	Sheffield
Opportunity	Full Time Vacancy (12-month Maternity Cover)

About the role

The role of Policy Administrator is central to providing our customers with a caring and proactive support service. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Policy Administrator supports our mission by managing and resolving customer queries and offering excellent customer service.

The Policy Administrator will work within the Connect Team to provide Health Cash Plans to customers to cover the cost of essential healthcare, as well as providing access to valuable health and wellbeing services.

We believe flexibility is key for our employees and encourage a healthy work life balance, you will have the option of hybrid (home/office) working once you have completed training in the office, also with an option to condense your 35-hour working week into 4 days, with a wellbeing day off.

A work laptop will be provided on your first day, you will need a smartphone and reliable internet connection.

We are proud to be a committed member of inclusive employers and we welcome applications from people of all backgrounds and experience levels.

We are a Disability Confident Committed employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.

We don’t expect you to have experience in everything on this advert, if something interests you, we would really like you to apply!

Main Duties and Responsibilities

• To receive and process policyholder applications, electronic provider files and company information to update and make amendments to their policy’s within agreed processes
• To receive and process payments made to Westfield Health, resolve queries within agreed processes, carry out credit control and company cancellations, and maintain accurate reconciliation of existing policyholders
• To assess and resolve enquiries, requests and complaints, primarily on the telephone, but also by other electronic access channels, to ensure that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required
• To contribute to the achievement of departmental objectives and business results

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a customer experience environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

• A positive approach to work and meeting objectives
• Experience of working in a target focussed environment
• Significant experience of dealing with enquiries through a variety of channels
• A team player and develops great working relationships
• Attention to detail and accuracy
• Effective time management and organisation
• Excellent written and communication skills
• Competent user of the Microsoft Office Suite

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigiousInvestors in People Goldaccreditation!

Our co-created Values reflect the ‘way we do things around here’. The Policy Administrator will be expected to demonstrate these values in all aspects of their role.

• We care

• We’re in it together

• We are explorers

• We own it

To find out more about what makes up each of our Values, please see our website.

Life at Westfield

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes onsite gym facilities, as well as on-demand classes and resources available on our Wellbeing app. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

To see more of our benefits, please go to our website.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.

If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.

We’re so excited to meet you!

Support with your application

We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we're dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible.If you would like any further information or support, please email [e-mail]