Police Systems Support Analyst

ZipRecruiter; Reading; On-site; GBP 100,000 - 125,000; Full time

Job summary

A municipal police department in Reading is seeking a Police System Support Analyst. The role involves providing technical support to users, troubleshooting issues, and maintaining IT systems. Candidates should hold a relevant bachelor’s degree and be prepared for a fingerprint background check. The position offers a full-time schedule with a focus on service improvement and IT strategy.

Qualifications

• Bachelor’s degree in computer science, Information Systems, or a related degree.
• Experience in managing major IT operations.
• Fingerprint background check required.

Responsibilities

• Provide technical support to end users via phone and email.
• Maintain and improve information system operations.
• Track and resolve technical issues.
• Organize and prioritize tasks effectively.

Skills

Technical support

Troubleshooting

Customer service

Time management

Education

Bachelor’s degree in computer science or related field

Job description

Overview

POLICE SYSTEM SUPPORT ANALYST

Job Vacancy #: JV 2025-34

Position: Police System Support Analyst

Department/Division: Police/IT

FLSA Classification: Non-Exempt

Classification: AFSCME 2763 Rank & File

Schedule: Full-Time 2nd Shift (3:00pm-11:00pm)

Salary: CBA

Posting Date: September 16, 2025

Position Summary

Responsible for providing technical support, trouble shooting, and installations to end users of effectively over the telephone and through email for the City of Reading Police Department. Implements and maintains the policies and goals to support the needs. Ensures proper information system operations and plans necessary upgrades.

Typical duties may include but not limited to:

• Provides strategic and tactical planning, development, evaluation, and coordination of the information and technology systems
• Be the first point of contact to provide resolution of all technical queries from end users
• Works closely with the IT team to continually improve the end user experience based on feedback received
• Track and own tickets through to resolution when issues are not able to be resolved on first contact
• Organized with ability to multi-task and prioritize assignments & deliverables effectively
• Provide software troubleshooting for end users
• Support and act as backup administrator for police software
• Support and act as backup administrator for access control system
• Asset tracking of all IT equipment, procurement, and budgeting
• Create preventative maintenance schedules on PC’s, network and applications
• Ensures that project/department milestones/goals are met and complies with the approved budget
• Conducts research and recommends the selection of IT equipment, applications, and supplies
• Perform basic training with computer software and windows

Minimum Qualifications

• Bachelor’s degree in computer science, Information Systems, or a related degree is
• Direct management of a major IT operation is
• Fingerprint background check required to hold this position