Police Enquiry Officer Supervisor (Part Time)

Devon & Cornwall Police; Torquay; On-site; GBP 18,000 - 41,000; Part time

Job summary

An exciting opportunity has arisen for a part-time Police Enquiry Officer Supervisor to lead a dedicated team in delivering exceptional service at front desks across Devon & Cornwall. This role involves supervising a team of Police Enquiry Officers, ensuring they are well-trained and integrated into the Local Policing Team. The ideal candidate will possess strong supervisory skills, a commitment to customer service, and the ability to manage staffing levels effectively. Join a forward-thinking police force where your contributions will directly impact the community and help foster a supportive environment for victims and witnesses.

Qualifications

• Experience in a supervisory role within a customer service environment.
• Ability to manage teams and provide training.

Responsibilities

• Supervise a team of Police Enquiry Officers, ensuring quality service.
• Manage shift rotas and provide support to team members.
• Promote a supportive response to victims and visitors.

Skills

Supervisory Skills

Customer Service

Team Management

Training and Development

Education

Relevant Experience in Policing or Customer Service

Job description

Police Enquiry Officer Supervisor (Part Time)

Employing Force: Devon & Cornwall

Contract Type: Permanent

Department: D&C Contact and Resolution Command

Location: Kingsbridge, Newton Abbot, Torquay

Type of Working Arrangement: Static-Worker

A Static-Worker has little or no opportunity to work remotely as they need to carry out their work at a specific force premises, this could be for a number of reasons including the location of equipment.

Grade: Grade 7

Advertised Internally / Externally: Internal and External Recruitment

Salary Information: Starts at £36,630 rising by yearly increments to a maximum of £40,893 per annum. The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.

Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.

Part/Full Time: Part Time (18.5 hours)

We welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.

The starting salary for 18.5 hours per week is £18,315 per annum (pro rata £36,630 per annum).

This is an exciting opportunity for the successful candidate to be involved in the reopening of front desks across Devon & Cornwall.

You will be required to cover Newton Abbot, Torquay and Kingsbridge.

Key Responsibilities:

1. Supervise a team of Police Enquiry Officers (Front Counter Team), ensuring the highest quality service is provided for all visitors to our Police Enquiry Offices.
2. Ensure that PEOs are fully embedded into the Local Policing Team, providing adequate support and appropriate training.
3. Manage shift rotas and annual leave allocation to ensure appropriate staffing levels across all locations.
4. Undertake functions of the PEO during periods of high demand or staffing emergencies.
5. Provide professional expertise, guidance, and support to PEOs, helping them develop their knowledge and skills.
6. Promote a supportive and empathetic response to victims, witnesses, and other visitors.

These posts may cover additional sites and many require frequent travel.

Please see role profile for full details.

Closing Date: 06/01/2025, 12:00

For Further Information, Please Contact:

Hiring Line Manager: Sarah Herbert

PEO Operations Manager

N/A

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