Police Enquiry Officer (12 month secondment or Fixed Term Contract)

TN United Kingdom; Exeter; On-site; GBP 24,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Police Enquiry Officer for a 12-month secondment or fixed-term contract. This role offers a competitive salary with yearly increments, flexible working patterns, and the opportunity to make a significant community impact. As the first point of contact for reported crimes, you will provide essential support and guidance to victims and witnesses while working closely with a dynamic team. Enjoy a range of benefits including generous annual leave, training opportunities, and a local government pension scheme. If you are customer-focused and resilient, this is the perfect opportunity for you.

Benefits

25 days annual leave

Sick pay allowance

Local government pension scheme

Training and mentoring

Blue Light Card discounts

Subsidised gym memberships

Onsite parking

Employee Assistance Programme

Continuing Professional Development

Weekend Working Allowance

Qualifications

• Strong customer service orientation and excellent communication skills.
• Ability to manage conflict and work effectively in a team.

Responsibilities

• Act as the first point of contact for reported crimes and incidents.
• Provide initial responses to enquiries and support victims and witnesses.

Skills

Customer-focused approach

Excellent communication skills

Conflict management

Teamwork skills

Resilience in challenging situations

Full driving licence

Tools

Microsoft Outlook

Microsoft Word

Bespoke IT systems

Job description

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Police Enquiry Officer (12 month secondment or Fixed Term Contract), Exeter

Client: Dorset Police

Location: Exeter, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: bf3ea352df4c

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

We are welcoming applications for the role of Police Enquiry Officer (12 month secondment or Fixed Term Contract) with Devon & Cornwall Police based at the following location(s): Plymouth, Crownhill

Salary: Grade 4 - Starts at £24,921 rising by yearly increments to a maximum of £27,351 per annum. Please note that the above salary is based on working 37 hours per week. If this role is part-time or you are appointed on a part-time basis, your salary will be prorated accordingly. Exceptions to starting salary may apply if you are an existing Devon and Cornwall or Dorset Police Staff employee substantively posted to a role at the same grade.

Type of employment: Fixed Term, Internal Secondment

Type of working arrangement: Static-Worker - This role requires work at specific force premises, with little or no opportunity for remote work. If you are not currently a police staff employee and are successful, you will be offered a Fixed Term contract. Applicants should seek support from their current line manager for their temporary release before applying. The successful applicant will return to their substantive role at the end of the secondment unless their department is under review.

Hours per week: 37 hours. Flexible working patterns will be considered.

Allowances: Weekend Working payment. For additional allowances, see our page.

About the role:

The secondment or fixed term contract starts on 3 February 2025 for 12 months. The role involves:

• Being the first point of contact for reported crimes and incidents via front offices, 101, and other non-urgent means.
• Providing initial responses to enquiries, including advice, information, and guidance.
• Recording information accurately and appropriately.
• Supporting witnesses, victims, and the public, escalating issues when necessary.

The Police Enquiry Office operates from Monday to Saturday.

Benefits:

• Competitive salary with yearly increments.
• Weekend Working Allowance.
• 25 days annual leave, increasing to 30 after 5 years, plus bank holidays.
• Sick pay allowance.
• Local government pension scheme.
• Training, mentoring, and IT support.
• Blue Light Card discounts.
• Group insurance scheme.
• Support networks, Employee Assistance Programme, and wellbeing services.
• Continuing Professional Development.
• Opportunity to make a community impact.

Candidate requirements:

• Customer-focused approach.
• Excellent communication skills, including conflict management.
• Resilience in challenging situations.
• Teamwork skills.
• Proficiency with Microsoft Outlook and Word, and experience with bespoke IT systems.
• Full driving licence, unless prevented by disability.

Further information is available in the attached role profile. For questions, contact PE

More information:

Details and the role profile are attached below. Contact: Stephanie Treeby, Police Enquiry Officer Supervisor, at 01752487766.

Additional benefits:

• Subsidised gym memberships.
• Onsite parking.
• Support and training opportunities.

Recruitment process:

Includes shortlisting, interviews, and possibly assessments or fitness tests. The application deadline is 24/09/2024, 12:00. Successful candidates will undergo vetting, reference checks, medical assessments, and other pre-employment checks.

Important notes:

The application system is active for 60 minutes per session. Please complete your application fully within this time. Evidence questions should be prepared in advance, with responses up to 2000 characters.