Police Enquiry Officer

TipTopJob; Torquay; On-site; GBP 19,000 - 22,000; Part time

Job summary

A community-focused police service is looking for a part-time Police Enquiry Officer to act as the first point of contact for reported incidents. You will respond to enquiries, aid victims and witnesses, and help in community policing efforts. Ideal candidates bring strong customer focus, excellent communication skills, and an ability to work under pressure. Benefits include competitive salary with increments, paid training, and pension contributions.

Benefits

Competitive salary with yearly increments

Weekend Working Allowance

Local government pension scheme

Sick pay allowance

Continuing Professional Development

Support networks including wellbeing services

Qualifications

• Proven customer focus approach.
• Excellent communication skills, including experience of dealing with conflict.
• Ability to work under challenging and difficult circumstances.

Responsibilities

• Being the first point of contact for reported crimes.
• Providing an initial response to enquiries.
• Dealing supportively with witnesses and victims.

Skills

Customer focus

Communication skills

Team working

Knowledge of Microsoft Outlook and Word

Conflict management

Job description

Overview

Police Enquiry Officer (Part Time) (Front Counter Team)

Location: Torquay

Salary: Starts at A GBP 26,106 rising by yearly increments to a maximum of A GBP 28,653 per annum

Hours: 27.45 per week

Vacancy Type: Part Time

Closing date : 08/10/2025, 12:00

Interviews to be held 20 October 2025.

Starting salary for 27.45 hours per week is A GBP 19,367 rising by yearly increments to a maximum of A GBP 21,257 per annum. (Full time equivalent is A GBP 26,106 to A GBP 28,653 per annum).

No annual leave will be approved due to the essential training required for the role : dates when no leave will be approved to be advised when appointment is confirmed.

Your training will take place at Police Headquarters, Middlemoor, Exeter. So you must be willing and able to travel to Exeter for the duration of the course, regardless of your base station.

Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.

The Role Includes

• being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non:urgent means,
• providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, signposting to partner agencies,
• receiving and recording information appropriately and accurately,
• dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate.

The Police Enquiry Office will be open from Monday to Saturday.

What Benefits You Get If You Join Us

• A completive salary with yearly increments.
• Plus Weekend Working Allowance.
• 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
• Sick pay allowance, variable in accordance with length of service.
• Local government pension scheme.
• Supportive training and mentoring, including with IT and systems.
• Access to the Blue Light Card Scheme for discounts and services.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
• Continuing Professional Development.
• Making a difference within your community.

What we are looking for from applicants

• Proven customer focus approach.
• Excellent communication skills, including experience of dealing with conflict.
• Ability to work under challenging and difficult circumstances.
• Effective team working skills.
• Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar).
• Full driving licence, unless prevented by reason of disability.

Initial training

• Attend an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required.
• You will be required to travel to other Stations, regardless of your base station, for further training.
• You will be able to claim overtime for these additional hours for training purposes.

Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.

Tenure

This role is subject to a minimum two year tenure period. This means that due to the essential training required for the role of Police Enquiry Officer successful candidates will be unable for any internal vacancies for a period of two years from the commencement of their ap