Police Emergency Call Handler - Police Staff

Nottinghamshire Police; Arnold; On-site; GBP 100,000 - 125,000; Full time

Job summary

A regional police service is seeking a Police Emergency Call Handler to manage emergency and non-emergency calls. The role requires strong communication skills, resilience, and the ability to make quick decisions under pressure. Successful candidates will undergo comprehensive training, with opportunities for progression within the organization. The ideal candidate will be available for a rotating shift pattern, including weekends and nights.

Qualifications

• Ability to communicate clearly and empathetically, even under pressure.
• Capable of making sound decisions using initiative.
• Experience in managing stress and remaining calm in challenging situations.

Responsibilities

• Handle emergency (999) and non-emergency (101) calls.
• Assess risk and manage incidents in line with policies.
• Participate in training and development programs.

Skills

Communication Skills

Decision Making

Stress Management

Teamwork

Computer Literacy

Job description

Job description

Are you ready for a new challenge where every call is different? Can you be the calm, reassuring voice for someone in crisis? Do you have the resilience to handle situations that most people never encounter in their daily lives?

If so, we invite you to apply for the role of Police Emergency Call Handler, a vital position at the heart of our Contact Management team.

About the Role

As a Police Emergency Call Handler, you’ll be the first point of contact for members of the public and partner agencies. You’ll handle both emergency (999) and non-emergency (101) calls, assess risk, and ensure incidents are managed in line with force policies and procedures.

This advert is to build a pool of successful candidates who will be offered roles as vacancies arise. Upcoming training courses are scheduled to begin on 12th January 2026, with further intakes planned throughout 2026. Please note these dates are subject to change based on operational needs.

Training & Development

• Initial Training: 7 weeks classroom-based at Mansfield Police Station (Mon–Fri).
• Live Call Training: 6 weeks of supervised shifts at Force HQ.
• Progression: Opportunities to develop into the role of Police Dispatcher upon successful completion of your probation.

You must be available for the full 13-week training period.

Key Skills & Experience

We’re looking for individuals who:

• Communicate clearly and empathetically, even under pressure.
• Make sound decisions using their own initiative.
• Work effectively as part of a team.
• Can manage stress and remain calm in challenging situations.
• Are comfortable using computer systems and handling multiple tasks simultaneously.

You must be able to work a rotating shift pattern across 24/7, 365 days, including weekends and nights. A shift and weekend working allowance will be paid.

Application Process

To apply, please provide three examples (up to 500 words each) demonstrating your experience in:

1. Communication Skills
2. Decision Making / Problem Solving
3. Stress Management (of self)

Important: Applications without all three examples will not be progressed.

CVs are not required. Please complete the relevant sections or attach your examples as a Word document

Assessment & Interview

Shortlisted candidates will be invited to a work-based test (currently scheduled for around week commencing 6th October 2025) to assess:

• Typing speed (minimum 30 words per minute)
• Spelling and grammar
• Telephone and data entry skills

Interviews are expected to follow around week commencing 20th October 2025.

Reasonable adjustments are available throughout the recruitment process upon request.

IMPORTANT INFORMATION

For current Office of the Police and Crime Commissioner staff applicants, please note that Nottinghamshire Police would be a new employer. However, an agreement has been made whereby all tenure and length of service will be honoured.

Vetting Level – Recruitment – you must have resided in the UK for at least the last 3 years

Candidates currently at risk will be required to complete and attach the at-risk pro-forma document.

All applicants will be subject to the Nottinghamshire Police Vetting Policy.

Nottinghamshire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the people we serve.