Police Dept - Dispatcher / EMT (Seasonal)

Brookfield Zoo Chicago; Street; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated individual to join their team in a vital role focused on public safety and emergency response. This seasonal position offers approximately 20 hours of work per week, with a dynamic schedule that includes weekends and holidays. The successful candidate will operate the Public Safety communication center, provide emergency medical assistance, and ensure a safe environment for guests and staff. With a strong emphasis on customer service and communication, this role is perfect for someone looking to make a meaningful impact in a vibrant community setting.

Benefits

Mental health support via Employee Assistance Plan

401(k) retirement plan with matching contributions

Tuition reimbursement

Discounts on tickets and memberships

Free flu vaccines

Free admission and parking

Reciprocal cultural institution access

Qualifications

• Valid EMT certification with ongoing continuing education required.
• Ability to handle emergency situations calmly and effectively.

Responsibilities

• Operate the Public Safety communication center and dispatch police units.
• Provide emergency medical assistance and complete necessary reports.
• Coordinate communications with municipal agencies during emergencies.

Skills

Emergency Medical Technician (EMT)

Clear communication skills

Interpersonal skills

Attention to detail

Customer service orientation

Cultural competency

Education

High school diploma or GED

One year of college related to Public Safety

Job description

Join the PRIDE!

This position contributes to the success of Brookfield Zoo Chicago ("BZC") by responding to calls from employees and guests for emergency and routine assistance, ensuring a positive, safe, and extraordinary guest experience under the direction of the Police Operations Lieutenant or, in their absence, the Sergeant on duty.

The work schedule is approximately 20 hours per week, with rotating days off, varied starting times, including weekends and holidays, and schedule adjustments due to special events or operational needs. Valid Emergency Medical Technician certification and a driver's license are required.

This is a seasonal, non-union hourly position, grade SEA02, with an expected hourly wage range of $19.58 to $20.52. For benefits information, please refer to our Benefits Table or the benefits details provided below after the job description.

Primary Job Duties and Responsibilities:

Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

1. Operate the Public Safety communication center, answer calls promptly, dispatch police units, and maintain incident records.
2. Provide emergency medical assistance, perform ambulance duties, and complete necessary reports.
3. Coordinate communications with municipal agencies during emergencies and non-emergencies.
4. Maintain the Lost and Found service for guests and staff.
5. Monitor weather and fire alarm systems, notify managers of issues.
6. Perform other related duties as assigned.

Position Requirements and Specifications:

• One year of college related to Public Safety or two years of equivalent experience; high school diploma or GED required.
• Valid EMT certification, with ongoing continuing education.
• Ability to handle emergency situations calmly and effectively.
• Flexibility and adaptability to changing priorities.
• Clear communication skills and strong interpersonal skills.
• Attention to detail and ability to manage multiple projects.
• Self-motivated with good organizational skills.
• Strong customer service orientation.
• Cultural competency and ability to work with diverse audiences.
• Valid driver's license required at hire; Illinois residents must obtain Illinois license within 90 days if not already possessed.

Desirable/Preferred Qualifications:

• Experience in police/EMS dispatching and public interaction preferred.
• Multilingual skills, especially Spanish, are a plus.

Additional Information:

This position description summarizes primary duties but is not exhaustive. It is a temporary role, approximately 20 hours weekly, with rotating days off, varied hours, and schedule changes due to operational needs. Understanding of department operations and Zoo's mission and values is essential. Police K9s may operate on-site, which could involve shedding and dander.

Occupational requirements are detailed in the Occupational Requirements Form.

Benefits and Perks:

• Mental health support via Perspectives Employee Assistance Plan.
• 401(k) retirement plan with matching contributions after one year of service.
• Educational programs, tuition reimbursement, credit union access, discounts on tickets, memberships, childcare, and other perks.
• Free flu vaccines, admission, parking, and reciprocal cultural institution access.