Police Controller - HC620516

Shared Services Partnership; Shrewsbury; On-site; GBP 35,000; Full time

Job summary

An established industry player is seeking a dedicated Police Controller to manage emergency calls and coordinate responses effectively. This role requires calmness under pressure, clear communication, and a commitment to public safety. With a structured training program and opportunities for career progression, this position offers a competitive salary and benefits, including a generous leave policy and wellbeing support. If you are resilient and decisive, this could be the perfect opportunity to make a difference in your community while developing your skills in a supportive environment.

Benefits

Competitive pension

Generous annual leave

Discounts via Hampshire Police Leisure & Sports

Wellbeing support

Gym facilities

Career progression opportunities

Qualifications

• No formal education required, but QCF Level 2 in Maths and English preferred.
• Good customer service and communication skills are essential.

Responsibilities

• Handle emergency calls and assess incidents to ensure public safety.
• Communicate effectively with officers and manage demands.

Skills

Calm under pressure

Decisive

Clear communication

Resilient

Good customer service

IT skills

Education

QCF Level 2 in Maths

QCF Level 2 in English

Job description

Police Controller – Hampshire and Isle of Wight Constabulary

Location: Netley

Contract: Full-time and permanent. After training, flexible working requests can be submitted, but approval is not guaranteed. Full-time shifts are required during the 13-week training period.

Salary: Starting at £35,000 total, comprising a basic salary of £26,106 plus 20% shift and weekend allowances. After training, the basic salary increases to £29,109, totaling £39,000.

Closing Date: Wednesday 21st May 2025 at 23:59. The earliest start date is January 2026, but not guaranteed.

About the role

As a Police Controller, you will handle emergency calls, assess incidents, communicate with officers, and ensure public safety with empathy and calmness. The shift pattern is 6 days on, 4 days off, averaging 37 hours per week, with shifts typically 10 hours long.

View full role profile: PoliceController

Benefits

• Competitive pension
• Generous annual leave
• Discounts via Hampshire Police Leisure & Sports and Blue Light Card
• Wellbeing support
• Gym facilities
• Career progression opportunities

Candidate qualities

• Calm under pressure
• Decisive
• Manage demands
• Clear communication
• Resilient

Training and support

Initial 6-week classroom training, followed by live call support for up to 6 shifts. An additional apprenticeship in Contact Handling will be completed over 13-18 months, leading to a recognized certification.

Application criteria

No formal education requirements, but QCF Level 2 in Maths and English is preferred. Good customer service, communication, and IT skills are essential. Must be 18+ and pass pre-employment checks. Reapplication after unsuccessful attempt is allowed after 3 months.

Returning to the role

Previous employees wishing to rejoin should email police.recruitmenthampshire.police.uk with details for eligibility assessment.

Application process

Submit online, answer competency questions using STAR, and prepare in MS Word. Shortlisted candidates will attend an online awareness session and an in-person assessment in June 2025.

Contact

For informal discussions, contact police.recruitmenthampshire.police.uk or 023 8045 1611.

Equal opportunities

Hampshire and Isle of Wight Constabulary promotes diversity, flexible working, and positive action to support underrepresented groups. Reasonable adjustments are available upon request.