Police Controller - Apprenticeship (Abingdon)

Getting In Limited; Abingdon; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a Police Controller Apprenticeship in Abingdon. This unique opportunity allows you to develop essential skills in emergency service contact handling while contributing to community safety. You will handle calls, manage resources, and work closely with police officers and partner agencies. The apprenticeship provides structured training and support, ensuring you gain valuable experience in a critical role. If you're passionate about making a difference and ready to take on exciting challenges, this is the perfect career path for you.

Qualifications

• Strong communication and IT skills are essential for handling calls effectively.
• Attention to detail and problem-solving skills are crucial for accurate crime recording.

Responsibilities

• Manage emergency and non-emergency calls while ensuring public safety.
• Record crime reports accurately and liaise with partner agencies.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Analytical skills

Team working

Non-judgemental

Patience

Education

Level 3 apprenticeship in emergency service contact handling

Job description

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Apply to: Police Controller - Apprenticeship (Abingdon)

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Police Controller - Apprenticeship (Abingdon)

Apply From: 07/03/2025

Learning Provider

Delivered by THE CHIEF CONSTABLE OF THAMES VALLEY

Employer

Thames Valley Police

Vacancy Description

• Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding.
• Crime Recording – using our systems to take reports of crime and making sure everything is recorded according to guidelines.
• Working with partner agencies to record other incidents in which the Police play a role.
• Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police.
• Dealing with requests/queries via online platforms.
• Managing the dispatch of resources and prioritising incidents in line with threat, risk, harm and vulnerability, ensuring that public and officer safety is maintained at all times.
• Making sure Police Officers and other resources have all the necessary information to deal with the incidents they have been deployed to.
• Represent the Police Control Room at various external events such as Reading, Oxford, MK Dons and Wycombe Football matches. Also to perform your controller duties around other large scale events such as Reading Festival, Ascot Race Course, Henley Royal Regatta and other ad hoc events (subject to extra training, ability and willingness to travel).

Key Details

Vacancy Title

Police Controller - Apprenticeship (Abingdon)

Employer Description

Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public. Together, we aim to build stronger, more resilient communities, providing a modern police force which meets the needs of the public we serve. Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the TVP family. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities. It’s a unique and rewarding career. A career worth living.

Vacancy Location

Abingdon Police Station, Colwell Drive, Abingdon, Oxfordshire OX14 1AU

Wage Frequency

Custom

Number of Vacancies

30

Vacancy Reference Number

1000307729

Key Dates

Apply From

07/03/2025

Closing Date For Applications

2025-03-23 23:59:59

Interview Begin From

Possible Start Date

2025-09-19 00:00:00

Training

Training to be Provided

The apprenticeship takes approximately 18 months to achieve. Once complete, you will receive a level 3 apprenticeship in emergency service contact handling.

During the apprenticeship, you will receive structured on and off the job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls.

The on and off the job development includes the use of communication systems and software, communication skills, risk assessment and decision making, and technical knowledge and understanding of incidents relevant to policing.

The development is predominately delivered in blocks of learning. The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After this, it will be at the location you apply for.

Learning Provider

THE CHIEF CONSTABLE OF THAMES VALLEY

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working, Non-judgemental, Patience.

Apply Now