Police Contact Enquiry Officer

Thames Valley Police; Oxford; On-site; GBP 24,000 - 30,000; Full time

Job summary

A regional police service in Oxford is seeking a Police Contact Enquiry Officer. As the first point of contact, you will provide support to victims and offenders, manage expectations, and ensure effective customer service. Ideal candidates must exhibit strong problem-solving skills, sensitivity, and the ability to function independently as well as part of a team in challenging situations. The role includes training provisions and offers various employee benefits.

Benefits

24 days annual leave

Flexible working conditions

Career development opportunities

Local government pension scheme

Qualifications

• Assertiveness and ability to remain calm in challenging situations.
• Sensitivity and understanding of emotional victims' needs.
• Appreciation of confidentiality and diversity.

Responsibilities

• First point of contact for public visiting the police station.
• Provide support and reassurance to vulnerable people.
• Check and record details in police IT systems.
• General administration and dealing with property receipts.

Skills

Problem solving

Decision making

Customer service

Ability to remain calm

Job description

Full time vacancy

• Are you looking for a job role where no two days will be the same?
• Are you interested in making a difference to the diverse communities of Berkshire, Buckinghamshire and Oxfordshire?
• Are you passionate about identifying and helping to protect the vulnerable?

If so, Thames Valley Police are looking to recruit you to join as a Police Contact Enquiry Officer.

You will be the first point of contact for all members of the public visiting the police station. You will deal with victims and offenders, managing their expectations, offer support and reassurance to vulnerable people and reason with and calm emotional, angry and aggressive visitors. You will check and record details in police IT systems. You will also deal with internal customers and will provide a high quality customer service to all, in accordance with current legislation, policy and procedures. There will be general administration and the responsibility for dealing with the receipt and return of property.

You will need to be assertive and have the ability to remain calm and think logically in challenging situations. You must have the ability to be sensitive and understanding to the needs of an emotional victim and have an appreciation of confidentiality and diversity. Problem solving and decision making skills are essential, as is the ability to work both as part of a team and independently. You will have the ability to undertake physical Personal Safety Training.

PLEASE NOTE: A mandatory awareness session (1 hour), via Microsoft Teams, for all applicants needs to be attended in order to progress to next stages.

• Friday 24th October 2025 at 10:00
• Friday 24th October 2025 at 14:00
• Friday 24th October 2025 at 18:00

Please ensure you state your full name in the session, as on your application form, so we can confirm your attendance. Non-attendance will result in your application being withdrawn.

Additional Requirements:

• Attendance at a 2 week full time training course based at Kidlington or in Hampshire.
• In the event of it being in Hampshire, hotel accommodation will be provided.

As part of the Thames Valley Police family, you will enjoy a fantastic range of benefits including 24 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme.

The closing date for enquiries and receipt of completed applications is Sunday 19th October 2025.

Thames Valley Police is an equal opportunities employer and welcomes applications from all sections of the community.