Poker Supervisor

The Rank Group; Manchester; On-site; GBP 28,000 - 32,000; Full time

Job summary

Une entreprise de casino dynamique recherche un superviseur de poker compétent pour diriger les opérations de poker. Le candidat idéal doit avoir une solide expérience en supervision de jeux de table, de solides compétences en leadership et un sens aigu du service client. Ce poste exige flexibilité et leadership dans un environnement de travail rapide.

Benefits

Partage de pourboires

Prime de nuit

Allocations de vacances

Assurance vie

Formation en ligne

Uniforme fourni

Réductions pour employés

Programme d'assistance aux employés

Qualifications

• Expérience solide en supervision de poker ou de jeux de table.
• Capacité à travailler sous pression et à gérer les disputes.
• Passion pour le service client et attention aux détails.

Responsibilities

• Superviser les opérations de poker et guider les croupiers.
• Assurer la conformité et gérer les disputes.
• Fournir une expérience client exceptionnelle en tout temps.

Skills

Leadership

Communication

Customer Service

Education

Valid Personal Functional Licence (PFL)

Job description

Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £13.36
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (Based on full time contracts)
• Nest Pension Scheme: We contribute 3% to your pension.
• Life Insurance:Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

Are you a natural leader with a passion for poker?

We’re looking for someone who thrives in a fast-paced, high-energy environment to take charge of our poker operations.

We’re looking for a confident and experienced Poker Supervisor to bring energy, leadership, and precision to our card room. In this role, you’ll oversee poker operations, support and guide dealers, and ensure every game runs smoothly, fairly, and in line with regulations.

You’ll be the central figure of poker operations - resolving disputes, maintaining compliance, and delivering an exceptional guest experience every time.

Qualifications

To be successful, you’ll need a solid background in poker or table games supervision, strong leadership and communication skills, and a cool head under pressure.

A keen eye for detail and a passion for customer service are essential.

Ideally, you’ll hold a valid Personal Functional Licence (PFL) and have a strong understanding of gaming compliance and procedures.

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Previous experience as Cardroom Supervisor is required

Candidates must be 18 years of age or older and have the legal right to work in the UK.