Podiatry Referral Centre Supervisor

Shropshire Community Health NHS Trust; Shrewsbury; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Visa sponsorship available

Flexible working

Job summary

Shropshire Community Health NHS Trust in Shrewsbury is seeking a Podiatry Referral Centre Supervisor to join our Administration Team. This part-time role works 9am to 5pm on Monday, Tuesday and Wednesday, with 4 hours on either Thursday or Friday.

You will supervise the Bookings Team and ensure data quality and waiting-list management. You must be highly computer-literate, able to handle complex information and maintain professional communications with patients and clinical staff.

Qualifications

• NVQ Level 3 Business Administration or equivalent demonstrated experience.
• RSA Stage II Word Processing/Typing qualification or equivalent.
• Good maths level for referral/activity data, and strong English language skills.
• Experience with clinical staff and electronic booking systems.

Responsibilities

• Supervise the podiatry administration team and manage referrals and bookings in line with policies.
• Provide line management and support to Team & Clinical Leads in service development.
• Ensure data quality, waiting lists management and effective communication across the service.

Skills

Secretarial skills

Interpersonal skills

Communication skills

Microsoft Office

Education

NVQ Level 3 Business Administration

RSA Stage II Word Processing

English language proficiency

Tools

RIO

Summary Care Record

Oracle

Job description

Current vacancies

All our current vacancies can be searched for here. Select the sector you are interested in to view those vacancies or search by keyword or job reference.

Main area Podiatry Grade NHS AfC: Band 3 Contract Permanent Hours

• Part time
• Flexible working

26.62 hours per week (Monday to Wednesday 7.5 hours, 9am to 5pm, Thursday/ Friday= 4 hours) Job ref 825-8268603-OPS

Site Mount McKinley Town Shrewsbury Salary £25,760 - £27,476 per annum/pro rata Salary period Yearly Closing 23/11/2026 23:59

We recognise that applicants may use Artificial Intelligence (AI) tools to help build their application. However, all information provided must be an accurate reflection of your skills, knowledge, qualifications and experience. Candidates should be prepared to discuss and evidence the content of their application during the recruitment process.

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Job overview

Please note that this job does not meet the requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.

We have an exciting opportunity for a Podiatry Referral Centre Supervisor to join our Administration Team supporting The Podiatry and Foot Health Service. This is a part time position, working 9am to 5pm Monday, Tuesday & Wednesday and 4 hours on a Thursday or Friday. You will be responsible for providing a high standard of administrative supervision, leadership and line management of the Bookings Team along with ensuring data quality and management of waiting lists.

The post holder will be responsible for ensuring the delivery of an effective and efficient service for the team, patients and service users.

You must possess excellent administrative and time management skills and be able to demonstrate a significant level of initiative in prioritising podiatry service workload and be able to identify and resolve issues. You will need to be highly computer literate and be able to deal with complex information, complaints and at times, contentious telephone calls from patients. Knowledge of Podiatric terminology and previous experience of RIO, Summary Care Record & Oracle would be an advantage.

Main duties of the job

You will be responsible for supervising the podiatry administration team who are the first point of contact for the Podiatry and Foot Health Service, which provides Podiatry services to people in Shropshire & Telford, this is for all service users and professionals who refer into our service. This role ensures that all members of the administration team maintain effective and efficient communication skills whilst dealing with all contacts and managing referrals and appointment bookings in line with Trust policies and procedures.

You will also support the role of the Team & Clinical Leads in service development, delivery and improvement and provide line management within the administration service.

Working for our organisation

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Detailed job description and main responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Qualifications

• NVQ Level 3 Business Administration or equivalent or able to demonstrate equivalent standard and experience
• RSA Stage II Word Processing/Typing qualification or ability to demonstrate equivalent standard and experience.
• Able to demonstrate a good level of maths commensurate with maintaining referral and activity data.
• Able to demonstrate a good level of English language and grammar commensurate with composing own letters & ability to correct other correspondence as necessary.

Experience

• Significant experience in an administrative role.
• Experience of working with clinical staff and understanding of their roles, specialities and responsibilities.
• Experience of booking and managing appointments via an electronic booking system.
• Experience of supervising staff.

Knowledge and skills

• Excellent secretarial, interpersonal and communication skills.
• Able to exercise initiative in facilitating effective management of own and others day to day workload.
• Experience of Microsoft office programmes.

Shropshire Community Health NHS Trust believes in fairness, equity and above all, values diversity in all aspects of its work, as a provider of health services and as an employer of people. We provide visa sponsorship to applicants who require this in order to have the right to work in the UK, providing that the role you have been offered meets the requirements set by the Home Office.

Applicants requiring a Skilled Worker Visa (such as data analysts, IT and finance professionals, etc) will need to meet the salary threshold of £41,700 or the 'going rate' for the job you will be doing (whichever is higher). For a limited number of clinical posts ( listed here ), applications to the Health and Care Visa route will need to meet the national pay scale for their role or the minimum salary threshold of £25,000 (whichever is higher ). We advise that you check that the role you wish to apply for meets the requirement for sponsorship before applying.

Further guidance on eligible roles can be found here.

Application numbers

Name Merel Griffiths Job title Podiatry Referral Centre Supervisor Email address [e-mail] Telephone number 01743 277681 Additional information

Please note working hours are 08:30 to 16:30 Wednesday to Friday.