PNC Support Officer (Headquarters, Chelmsford/Office Based)

Essex Police and Kent Police; Chelmsford; On-site; GBP 24,000 - 29,000; Full time

Job summary

Essex Police is seeking a full-time PNC Support Officer to assist with data management within the PNC Bureau. The role involves supporting operational policing through accurate handling and analysis of data, while also adapting to new systems like the Law Enforcement Data Service. The position requires strong analytical, communication, and technological skills.

Qualifications

• Previous experience in data gathering and analysis.
• Strong written and verbal communication skills.
• Experience using office technology is essential.

Responsibilities

• Support operational policing by managing PNC enquiries.
• Ensure data accuracy and integrity within PNC systems.
• Work both independently and as part of a dynamic team.

Skills

Analytical review

Strong communication

Listening skills

Problem-solving

Database usage

Tools

Microsoft Word

Microsoft Excel

Job description

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Location of Role: Chelmsford

Advert Closing Date: 18/07/2025

Starting Salary: £24,219.00(pro-rata for part-time vacancies)

Part/Full Time:Full Time

Contract Type: Permanent

Working Pattern: Other (see advert text)

An exciting opportunity has arisen for an individuals to undertake the role of Police National Computer (PNC) Support Officer located within the PNC Bureau at Essex Police Headquarters.

We are looking for staff to cover office hours positions, typically on a rota between 08.00 and 18.00, Monday to Friday.

You will be part of a multi-skilled, dynamic team, supporting operational policing by receiving and actioning enquiries and messages in relation to the Police National Computer, Athena and other police record systems.

The PNC Bureau ensures the accuracy and integrity of data held within the Police National Computer (PNC) and provides a timely, effective enquiry and update service in relation to the system. This involves the storage of data and release of information held on PNC, along with other related systems, all of which is processed in accordance with legislative requirements and national and local policy, to support the effective delivery of operational policing objectives for Essex Police.

A new and developing feature of the role is the introduction of the Law Enforcement Data Service (LEDS), which is gradually being rolled out to all forces across the country. As a new entrant to the section, you will be at the forefront in ensuring the new system is embedded into our working practices, supporting the force and its objectives as a whole.

This is a challenging role that requires the successful candidates to work both independently and as part of a larger team whilst maintaining consistent levels of attention to detail.

Within the role you will be required to demonstrate the ability to interpret and analyse data whilst investigating and resolving inconsistencies, therefore strong computer, literacy, and numeracy skills along with experience of using databases is essential.

At shortlisting we will be looking for essential evidence of:

• Previous experience of gathering information and your ability to analytically review material in order to make informed decisions.
• Strong written and verbal communication skills, as you will be required to provide rationales to support the decisions you make.
• Strong telephone and listening skills are essential to ensure accurate dialogue with callers.
• Your ability to work in an open-minded and innovative way bringing solutions to problems you face.
• Your experience of office technology, including Microsoft products such as Word and Excel.

Further information and the personal qualities required for this role can be found within the job description or by contacting the PNC Manager, Mark Glossop on 101 extension 121200.

Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of£28,650.00.

Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CV’s, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [e-mail] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.

As a Disability Confident Leader we:

• have subjected our Disability Confident self-assessment to externalchallenge and validation
• are taking an active leadership role in encouraging and helping otheremployers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusionare central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.