PMS User Support Officer

NHS National Services Scotland; Larbert; On-site; GBP 22,000 - 28,000; Full time

Job summary

NHS Forth Valley in Larbert is seeking a User Support Officer to join the Patient Management System (PMS) team. You will support the PMS Manager in implementation, ongoing management and development of the PMS, providing system, user and training support across services.

The role requires an ICT/Healthcare qualification at least to HNC level (or demonstrable experience), the ability to work flexibly, excellent communication, and a Level 2 Disclosure Scotland check.

Qualifications

• Minimum education to HNC level or equivalent in ICT/Healthcare, or demonstrable system delivery experience.
• Experience in NHS or Public Sector environment desirable.
• Ability to complete a Level 2 Disclosure Scotland check.

Responsibilities

• Provide system, user and training support for the Patient Management System (PMS).
• Support PMS Manager with implementation, ongoing management and development.
• Coordinate updates and system changes with governance requirements.
• Participate in projects for ongoing system development and interfaces to other clinical systems.
• Build effective relationships across services to optimise system use.

Skills

Interpersonal skills

Communication

Stakeholder engagement

Education

HNC level or equivalent (ICT/Healthcare)

Tools

TrakCare

Job description

PLEASE NOTE THAT THIS POST IS OPEN TO EXISTING NHS FORTH VALLEY EMPLOYEES ONLY.

Fixed Term or Secondment Opportunity* for 2 years to cover substantive post holders secondment leave.

*Secondment Opportunity - Existing permanent employees must first discuss this opportunity with their substantive line manager and complete the secondment request form prior to interview. The secondment request form and the associated secondment policy can be found on the HR/Recruitment intranet pages and must be completed and signed by the substantive line manager. The Candidate should then take it with them to interview as confirmation that an agreement has been granted.

An opportunity has arisen for a highly motivated, enthusiastic person to join the Patient Management System support team to fill the role of User Support Officer.

The successful candidate will support the Patient Management System (PMS) Manager in the implementation and ongoing management and development of the PMS that provides patient information required for the management of clinical services and provision of local/national statutory requirements, such as Scottish Morbidity Records (SMR) submission and Information Services Division (ISD) 1 reports, information and statistics and support of the local and national waiting times agenda.

As a key member of the TrakCare Support Team, you will provide system, user and training support to services throughout the organisation supporting the PMS system being used to its fullest extent to meet the needs of the organisation, alongside providing clinical system support to the System Manager and participate in projects for the ongoing development of the system and associated interfaces to other clinical systems.

You will have the opportunity to contribute towards the ongoing operational development of the system support model and have awareness of the role of technology in health and care settings.

The post holder will require to work flexibly in the support team environment, ensuring delegated tasks and projects are completed within the relevant timescales and to the required standards.

Work with internal and external staff acting as a vital link to provide the system support and co-ordinate updates and system changes in line with governance requirements, ensuring that these are adhered to.

You will be able to demonstrate excellent interpersonal skills and communication qualities, with the ability to negotiate with and influence others.

You will be educated at a minimum to HNC level or equivalent in an ICT/Healthcare-related subject or be able to demonstrate relevant experience in the delivery of system-based solutions and training in an NHS or Public Sector environment.

The duties of this post require the successful candidate to complete a Level 2 Disclosure Scotland check.

The post will be based at the Forth Valley Royal Hospital in Larbert.

For informal enquiries please contact:

Lesley Carberry System Manager Trakcare - [e-mail]

Lisa Cook Lead User Support Officer TrakCare - [e-mail]

Certificate of Sponsorship

Applicants who require sponsorship to work in the UK are advised to carefully review the eligibility criteria for the Skilled Worker or Health and Care worker visa routes. NHS Forth Valley may be able to offer sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. If you are currently working in the UK on a Skilled Worker visa, transitional arrangements may apply. Please note that sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks. For further information on visa requirements and sponsorship eligibility, please refer to the UK Government guidance.

It is also recommend that anyone applying for health and social care jobs in the UK from abroad read the following guidance: Applying for health and social care jobs in the UK from abroad - GOV.UK (www.gov.uk)

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Please note that the majority of correspondence is sent by e-mail, therefore please check your e-mail regularly (including junk folders) and your Jobtrain account for updates.

NHS Forth Valley is positive about disabled people and is committed to offering an interview to disabled people who meet the minimum criteria for the job. Please contact the Recruitment Office on 0330 041 4694 if there are any reasonable adjustments we can make to assist you with your application and/or interview.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.