PMO Project Support Officer

Social network you want to login/join with:

PMO Project Support Officer, nationwide, uk

col-narrow-left

Client:

Justice Digital

Location:

nationwide, uk, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

c71e5fa765b0

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

PMO Project Support Officer

Location: National*

Closing Date: 22nd April

Interviews: W/C 12th May (subject to change)

Grade: HEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Working pattern : Full time, part time, flexible working, job share.

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a PMO Project Support Officer here at Justice Digital , to be part of our warm and collaborative Technology Services Delivery team.

The Technology Service Delivery (TSD) Programme Management Office (PMO) is the central hub for supporting and enabling successful project delivery across TSD, we provide guidance, standardised processes and consistent governance to ensure all projects are aligned, efficient and effective. Roles can work centrally to provide support across all TSD projects or be embedded as part of a project team to provide specialist advise and support day to day delivery.

Our team enhances project understanding and insight, giving leadership clearer visibility of project progress, risks and overall performance. By streamlining project practices and fostering collaboration we help drive better outcomes, save time and optimize resources, contributing to TSD and wider Justice Digital strategic goals.

You will form part of a multi-disciplinary team responsible for the delivery of a range of outcomes in support of the wider Technology Services teams. The TSD function is responsible for delivering projects and work packages relating to the deployment of new technology or services across the MoJ estate, transition of services from supplier to supplier or in-house and exiting of services from incumbent suppliers.

The role of the PMO/Project Support Officer (PSO) is to provide essential support within a project or the TSD centralised PMO team. The PSO will assist with project planning, monitoring progress, managing documentation and reporting, and ensuring communication flows effectively. The role ensures a smooth an efficient operation by coordinating resources, tracking timelines, and assisting the PMO and project managers in maintaining organisation and governance for successful project delivery.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Governance - Arrange and facilitate required project governance such as project boards and working groups, including creating slide packs, circulating papers and capturing and progressing actions and decisions and taking minutes as appropriate.
• Planning and scheduling Ensure systems are in place to enable effective planning and scheduling. Update and maintain project plans and work with project teams and stakeholders to make amendments.
• Monitoring and reporting Manage project controls and provide regular status updates to the Project Manager and TSD PMO. Develop and prepare detailed project reports, ensuring accuracy and alignment with project goals.
• Stakeholder management Coordinate project communications by drafting and distributing updates and key messages to stakeholders. Ensure all communications are clear, consistent, and aligned with project goals. Act as a point of contact for stakeholders, addressing queries and maintaining positive relationships.
• Resource management Provide light-touch support for resource forecasting, assisting with project planning to ensure the right resources are available when needed.
• Knowledge and information management Manage the storage, retention and accessibility of items under configuration control. Ensure that all changes to documents under configuration control are documented and controlled. Maintain the lessons learned log.
• Risks and issues Manage potential risk areas utilising the PMT risk tool, working with risk managers and escalating as appropriate. Facilitate Risk Working Groups for the project.
• Benefits management - Support project teams to identify, define, and document the benefits expected from each project helping to define measurable benefits and a realistic realisation plan.
• Financial control Monitor project spend and contribute to the compilation of budgets and support with the development of business cases.
• Line Management Manage a small team of junior staff ensuring they are effectively supporting projects. Provide coaching, development opportunities, and performance feedback.
• Secretariat and Admin Ensure tasks are carried out efficiently. Arrange and facilitate required project meetings and taking and circulating minutes and capturing actions and decisions as appropriate. Support with managing shared mailboxes as required.
• Continuous improvement for example this could be to identify new ways of working, tools, or data analytics to improve the effective delivery of PMO services.
• Willingness to work towards formal project qualifications such as APM Project Management Qualification, PRINCE 2, Agile Project Management.

These roles may be embedded within specific projects or programmes, or they may be part of the TSD centralised PMO team. While some positions may focus on specialised areas within these responsibilities, all team members will be expected to have a broad working knowledge across all areas.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 ( Contribution Rates )
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Person Specification

• A working understanding of Project Management.
• Strong communication, both verbally and in writing, at all levels.
• Demonstrable experience working with a range of key stakeholders, building effective working relationships both inside and outside of the organisation.
• Highly organised, self-motivated and able to deliver at pace.
• IT literate with good working knowledge Microsoft Word, PowerPoint and Excel.
• Prior experience in a project support or administrative role; for example PMO admin support officer, project administrator, project coordinator or operations coordinator.
• Previous experience of working in a project, programme or portfolio role.

Willingness to be assessed against the requirements for BPSS clearance.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy .

How to Apply

Candidates must submit a CV and statement of suitability (of no more than 750 words) via our applicant website Jobtrain , which describes how you meet the requirements set out in the Person Specification above. Candidates who do not submit both a CV and a separate statement of suitability will not be invited to interview.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:

• Changing and Improving
• Working together
• Communicating and influencing
• Managing a quality service

Within your statement of suitability, please focus on demonstrating how you meet the following essential criteria (listed in the body of the JD) which are being assessed at the pre-sift or sift stages;

• A working understanding of Project Management.
• Strong communication, both verbally and in writing, at all levels.
• Demonstrable experience working with a range of key stakeholders, building effective working relationships both inside and outside of the organisation.
• Prior experience in a project support or administrative role; for example PMO admin support officer, project administrator, project coordinator or operations coordinator.
• Previous experience of working in a project, programme or portfolio role

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift -

• Prior experience in a project support or administrative role; for example PMO admin support officer, project administrator, project coordinator or operations coordinator.
• Demonstrable experience working with a range of key stakeholders, building effective working relationships both inside and outside of the organisation.
• Previous experience of working in a project, programme or portfolio role .

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.