PMO & Business Operations Senior Manager

The Crown Estate; Greater London; On-site; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Pension

Performance related bonus offering

Flexible working

Market leading family policies and购物折扣

Private healthcare

Life and critical illness cover

28 days holiday

Job summary

The Crown Estate in London is seeking a senior leader to head PMO delivery assurance and governance for the Marine SBU. You will drive risk, safety, and compliance, translate strategy into delivery plans, and build resilience across the portfolio.

As trusted advisor to the executive team, you will lead stakeholder engagement, enable continuous improvement, and embed delivery excellence through robust reporting and cross‑functional collaboration.

Qualifications

• Extensive experience in senior operational and PMO leadership roles within complex environments.
• Strong background in programme and risk management within major infrastructure programmes, ideally within marine or energy.
• Advanced understanding of delivery methodologies (Agile, PRINCE2, MSP) and risk frameworks.

Responsibilities

• Lead governance, risk and compliance, safety Oversight across the Marine SBU.
• Coordinate project governance ensuring compliance with Group PMO standards.
• Translate strategic objectives into operational plans across safety, compliance and resourcing.
• Deliver accurate and timely reporting to support decision-making and continuous improvement.
• Lead induction and capability development of team members, fostering a high-performance culture.
• Act as senior liaison with Group Partner and stakeholders to define and deliver operational requirements.

Skills

Senior PMO leadership

Programme & risk management

Delivery methodologies

Stakeholder influence

Governance & safety leadership

Data synthesis

Professional accreditation

Job description

Purpose of Role

This senior leadership role integrates strategic delivery assurance and operational excellence across the Marine SBU. The postholder will lead governance, risk and compliance, safety, and strategic resource planning, while enabling successful delivery of business priorities. Acting as a trusted advisor to senior leadership, the role ensures alignment between operational delivery and strategic intent, driving continuous improvement and embedding resilience across the portfolio.

Main accountabilities

• Delivery Assurance & Governance
• Lead coordination of project governance across the Marine SBU, ensuring compliance with Group PMO standards
• Partner with project and programme managers for planning, scheduling, dependency management, and resource tracking
• Translate strategic objectives into operational plans across safety, compliance, and resourcing
• Risk, Compliance & Safety Oversight
• Lead development of risk frameworks and compliance protocols in collaboration with the central Risk team
• Champion the Marine Safety First strategy and ensure robust monitoring and reporting
• Customer Relationship Enablement
• Embed CRM as a core delivery principle, supporting strategic Marine customer management and monitoring.
• Organisational Development
• Lead induction and capability development of team members, fostering a high-performance culture
• Strategic Partnering
• Act as senior liaison with Group Partner and other stakeholders to define and deliver operational requirements
• Reporting & Insight
• Deliver accurate and timely reporting to support decision-making and continuous improvement
• Continuous Improvement
• Identify and implement improvements to PMO tools, templates, delivery frameworks, and operational processes

Most important skills based requirements

• Extensive experience in senior operational and PMO leadership roles within complex environments
• Strong background in programme and risk management within major infrastructure programmes, ideally within marine or energy
• Advanced understanding of delivery methodologies (Agile, PRINCE2, MSP) and risk frameworks
• Proven ability to influence senior stakeholders and drive alignment across teams
• Strong track record in governance, risk, compliance, and safety leadership
• Skilled in synthesising data across portfolios to inform decisions and improve performance
• Holds or working towards professional accreditation (e.g. APM, PMI, MoP, P3O)

Our Offering / benefits

• Competitive salary
• Pension
• Performance related bonus offering
• Flexible working
• Market leading family policies and shopping discounts in the West End
• Private healthcare
• Life and critical illness cover
• 28 days holiday with the option to buy more

We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Disability Disclaimer

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly.

About the Company

The Crown Estate is a unique business with a distinct heritage and a portfolio unlike any other. It includes some of central London’s best places to work, shop and spend time, retail and leisure destinations across the country, and a substantial rural portfolio. As manager of the seabed and half the foreshore around England, Wales and Northern Ireland, we play a role in the UK’s world‑leading offshore wind sector as well as marine aggregates, cables and pipelines. We are also responsible for the Windsor Estate, including the world-renowned Windsor Great Park.