PMO Assistant

JD.COM; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

JD.COM, a leading technology and service provider, is seeking a proactive PMO Assistant in London. The role involves supporting strategic projects, coordinating across teams, and enhancing operational efficiency. Ideal candidates will have a bachelor's degree and at least 3 years of relevant experience, with strong communication and organizational skills.

Qualifications

• 3 years of experience supporting project management or operations.
• Familiarity with project management tools and reporting platforms.
• Fluent in English; Mandarin proficiency is a plus.

Responsibilities

• Support end-to-end project execution and timeline tracking.
• Coordinate with teams across functions for aligned execution.
• Track project risks and assist in data analysis for KPIs.

Skills

Communication

Organizational Skills

Detail-oriented

Data Analysis

Education

Bachelor's degree in Project Management

Bachelor's degree in Business Administration

Bachelor's degree in Computer Science

Tools

JIRA

Trello

MS Project

Excel

Power BI

Job description

JD.com (NASDAQ: JD; HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.

We are looking for a proactive and detail-oriented PMO Assistant to support company-level strategic projects and cross-functional initiatives. This role involves working closely with stakeholders across product, engineering, marketing, and operations teams to ensure project alignment, timely delivery, and continuous improvement. You’ll play a key role in building scalable project processes and supporting cross-border collaboration in a fast-paced, high-growth environment.

Key Responsibilities

1. Project Coordination & Lifecycle Support

Support end-to-end project execution, including timeline tracking, milestone updates, resource planning, and status reporting.

Assist in creating and maintaining project documentation, dashboards, and standardised templates.

Facilitate the adoption of PMO best practices across business units.

2. Cross-Team Communication & Support

Coordinate with teams across functions and time zones to ensure aligned execution and efficient information flow.

Help manage task assignments, follow-ups, and progress tracking in systems like JIRA or Monday.com.

3. Risk & Performance Monitoring

Track project risks, identify blockers, and escalate key issues when necessary.

Assist in data analysis for project KPIs (e.g., delivery timeliness, rework rate) and contribute to retrospectives.

4. Operational Efficiency

Support PMO in identifying process improvement opportunities using project data.

Help implement tools, templates, and workflows that improve project delivery outcomes.

Qualifications & Experience

Bachelor's degree in Project Management, Business Administration, Computer Science, or related fields.

At least 3 years of experience supporting project management or operations, preferably in e-commerce, tech, or retail.

Familiarity with project management tools (e.g., JIRA, Trello, MS Project) and reporting platforms (e.g., Excel, Power BI).

Strong communication skills and experience working across multiple departments.

Highly organised, detail-oriented, and comfortable working in fast-paced environments.

Fluent in English; Mandarin proficiency is a plus but not required.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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LinkedIn Profile

Do you have at least 3 years of experience in project coordination or PMO support, ideally in e-commerce or a tech-driven environment? * Select...

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If you'll require the company to commence ("sponsor") an immigration or work visa case to employ you, either now or at some point in the future, then you should select Yes. Otherwise, select No.