PLUMBING SERVICE/OPERATIONS MANAGER

ZipRecruiter; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A plumbing & gas heating company is seeking an experienced plumbing manager based in Southampton. The role involves overseeing both field and office operations to enhance customer growth and profitability. Candidates should have a minimum of 6 years in plumbing management, excellent communication skills, and a strong understanding of financial management. This position offers benefits such as 401(k) matching and health insurance.

Benefits

401(k) matching

Company car

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• Minimum of 6 years in management in plumbing-related industry.
• Ability to drive team performance to achieve business goals.
• Excellent communication skills to convey confident messages.

Responsibilities

• Lead and support team members in various operational areas.
• Optimize deployment of field assignments through scheduling.
• Monitor jobs through inspections and documentation.
• Make customer site visits to resolve issues.
• Understand and manage financial results.

Skills

Team leadership

Financial management

Communication

Time management

Proficiency in QuickBooks

Tools

QuickBooks

Excel

Outlook

Word

Job description

Overview

Well established, Southampton plumbing & gas heating company, seeks an experienced plumbing manager to run both field and office operations for the service department. Must be hands on individual and capable of leading a team for your division. Establish and implement processes and procedures for customer growth and profitability.

Responsibilities

• Lead, Work With, and Support: Teammembers in areas of sales, service, installation, dispatch, and shop and fleet maintenance upkeep. Work hand in hand with Construction Manager to produce effective and productive overall operation.
• Scheduling: Continuous calendar review. Optimize deployment of field assignments. Prep for all upcoming work including ordering of parts and equipment. Engage in direct customer communication as needed for scope of upcoming service projects as well as for resolving customer service related issues.
• Monitor Jobs: through tablets. field inspections, employee documentation, billing approvals and review of productivity. Improve material pricing system. Promote a healthy work/customer environment with both routine training and safety meetings.
• Sales: Make customer site visits to both prepare proposals as well as to resolve customer field issues. Build a plan for escalating customer repeat and new business.
• Financial: Understand and be accountable for financial results. Establish department guidelines/procedures to promote a clear process that is productive and profitable. Manage department expenses. Run reports to support the same and participate in company financial meetings.

Qualifications

• Minimum of 6 years in management in plumbing related industry.
• Ability to drive team performance to achieve all business goals and objectives.
• Highly organized with exceptional follow-through abilities. Good time management is essential.
• Excellent communication skills to convey confident and decisive messages to team and customers.
• Proficient using a computer: QuickBooks, Outlook, Word, Excel and scheduling software.
• Plumbing license preferable not required.
• Work Monday-Friday with possible weekends.
• Manage Emergency Service Program
• Ability to build trust and demonstrate enthusiasm.

Benefits

• 401(k) matching
• Company car
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance