Plumbing Maintenance Technician

South Staffs Water; Coseley; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading water utility company is seeking a Plumbing Maintenance Technician to join their customer liaison team. The role involves resolving supply-related issues, responding to leak investigations, and providing feedback through IT systems. The ideal candidate will have experience in plumbing or network operations and possess excellent communication skills. This position offers a competitive salary up to £34,000 per annum, a company van, and additional benefits including 25 days holiday and a pension plan.

Benefits

Company van

25 days holiday + bank holidays

Company pension with employer contributions

24-hour helpline for confidential advice

Eyecare vouchers

Employee Assistance Programme (EAP)

Qualifications

• Proven experience in operational plumbing or network technician environments.
• Full driving license is required.
• Ability to work both independently and as part of a team.

Responsibilities

• Attend customer appointments to resolve supply issues.
• Investigate leaks and perform valve operations.
• Provide real-time feedback through field systems.
• Participate in a 24/7 standby rota.

Skills

Excellent communication skills

Self-motivated

Ability to make decisions under pressure

Experience in a customer facing role

IT systems proficiency

Job description

Job Title: Plumbing Maintenance Technician

Salary: Up to £34,000 + standby package

Hours: 40 hours per week, Monday to Friday, plus participation on a 1 in 5 daily rota.

Location: Tipton (field based)

We have a brilliant opportunity to join our network operations, customer liaison team as a Plumbing Maintenance Technician, working in the field carrying out work on our water network. You will actively own and resolve network issues in your area, and the resulting impact on customers and proactively seek new ways to improve our overall service to customers measured through Supply Interruptions and C-MEX.

The role

• Attending face to face customer appointments and using your skills to resolve supply related issues.
• Responding to leak investigations on the network and customers premises.
• Undertaking valve operations on the network to support repair team activity.
• Providing real time feedback of works undertaken via our field systems.
• Distribution of alternative water supplies as required.
• Supporting supply related incidents from initial response through to completion.
• Participating in a 24/7 daily standby Rota on a 1 in 5 basis.
  
  

What You’ll Need

To be successful in this position you’ll need to be self-motivated person who thrives under pressure.

You will have previous experience in an operational plumbing, water operative or network tech environment.

Excellent communication skills, possessing the ability to appraise situations in a timely manner and make effective decisions.

You will have the ability to work efficiently on your own or as part of a team and be able to demonstrate experience of working in a customer facing role.

You will be skilled in the use of IT systems

Possess a full driving license.

What You’ll Get In Return

• A competitive salary up to £34,000 per annum+ standby package
• Company van
• 25 days holiday + bank holidays
• Company pension with employer contributions
• 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital, and health matters.
• Eyecare vouchers – via Specsavers
• Employee Assistance Programme (EAP)