Plumber (Grade 12)

Somerset Council; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

Somerset Council seeks a skilled plumber for a critical role in their social housing sector, providing responsive repairs and maintenance services. This position ensures the health and safety of residents while maintaining and improving housing stock. Applicants should have relevant plumbing qualifications and experience, with a commitment to high standards and customer satisfaction.

Qualifications

• Committed to CPD.
• Essential plumbing qualifications required.
• Good standard of education in English and Math.

Responsibilities

• Provide high quality repairs and maintenance services.
• Maintain plumbing installations to ensure safety.
• Work independently on responsive repairs.

Skills

Diagnose plumbing and piping problems

Troubleshoot System Failures

Technical knowledge of machinery and tools

Customer service

Health & Safety knowledge

Education

Apprenticeship / City and Guilds in Plumbing Levels 2

Good standard of education (GCSE’s in English and Math at grade C or higher)

Job description

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Job Category : Trade & Operatives
Location : The Deane Depot, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:00
End Time : 16:00
Salary: £13.69

To contribute to the provision of an excellent responsive repairs and void repairs service for Somerset Council’s residents. Continuously improve the social housing stock and renew/repair/maintain the properties in line with required standards.

To provide a high quality and customer focused repairs and maintenance service to communal areas, tenanted properties and empty homes. Continuously improve the social housing stock by repairing, maintaining and renewing the housing stock in line with required standards.
The Somerset West and Taunton housing team owns 5600 properties within their social housing stock. The majority of these repairs are undertaken with our own in-house contracting arrangements. Provision of an effective and efficient repairs service for its tenants is essential to ensure excellent customer satisfaction, meet tenancy and legislative requirements for water and hygiene safety, and maintain the asset value of the property stock portfolio.
You will have a main trade of plumbing, working alone when carrying out responsive repairs to occupied homes, or with others when working in empty properties or communal areas.
This role is critical to maintaining safe plumbing installations to ensure the health and safety of our residents and others.

Qualification/Knowledge/Experience/Skills

Qualifications
Essential
Apprenticeship / City and Guilds in Plumbing Levels 2
Committed to CPD
Good standard of education (GCSE’s in English and Math at grade C or higher)

Desirable
Apprenticeship / City and Guilds in Plumbing Levels 3
Level 2 diploma
Unvented Hot Water Storage System Certificate
City and Guilds maintenance operations NVQ2 (plastering, tiling, carpentry, painting and decorating. Kitchen fitting, flooring, screeding etc).
Health & Safety Qualification

Skills
Diagnose plumbing and piping problems.
Troubleshoot System Failures
Technical knowledge of machinery and tools.
Competent in the use of Microsoft Office.
Principles of good customer service.
Understand the principles of data protection.
Knowledge and understanding of Health & Safety legislation and requirements.

Desirable
• Local Government knowledge.
• Understanding of the Housing sector.
• Experience and knowledge of condensation, damp and mould, and the associated preventative works.
• Understanding of other trade roles.

Experience
Essential
Proven experience working in this field.
Experience in fault finding, carrying out remedial repairs and carrying out improvement works such as replacement kitchens or bathrooms.
Ability to use and update computerised devices (including Handheld smartphone or Tablet PC).

Desirable
Experience working in social housing.
Experience working in occupied premises.
Experience of working with customers who may be vulnerable or have support needs.

Skills
Essential
Ability to problem solve independently and liaise with others, including vulnerable tenants, contractors, internal departments, and regulatory organizations.
Physically able to move heavy items, especially when working alone.
Good communication skills.
Excellent team working and customer service skills.
Ability to use and update computerised devices (including Handheld smartphone or Tablet PC).
Flexible, able to multitask, with attention to detail.
Persuasive, encouraging, and coaching style to enable customers to understand tasks.
Problem solving and decision making under time constraints.
Commitment to professional development.