PLAYXPERIENCE Venue Manager

Butlin's; Bognor Regis; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading entertainment company in Bognor Regis is looking for a Venue Manager to oversee daily operations and enhance guest experiences. This role requires strong leadership skills, commercial acumen, and the ability to manage various priorities in a dynamic environment. The ideal candidate should have previous experience in similar settings and excel in both team management and guest interaction. A commitment to the values of fun and adventure is essential.

Qualifications

• Proven experience leading a venue in an F&B or Retail environment.
• Strong guest interaction skills and experience dealing with complaints.
• Ability to manage rotas based on fluctuating guest volumes.

Responsibilities

• Lead day-to-day operations within the venue.
• Monitor P&L and respond to guest feedback.
• Inspire and manage the team effectively.

Skills

Leadership

Guest/customer facing experience

Commercial acumen

Effective communication

Problem solving

Job description

Description

The Venue Manager will be responsible for leading all day-to-day operations within their venue. This is a full time 40 hour contract with shift patterns ranging from 7am - 12am.

You will lead your team, focusing on promoting a culture focused on delivering an amazing guest experience alongside driving brand profit and growth.

You will also closely monitor P&L, guest NPS and feedback and fluctuating guest volumes based on break type to ensure the venue and your team are set up for success and we are taking opportunities to improve where we can.

This is an operational guest facing role and therefore all non-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.

KPIs

• Guest NPS & Feedback
• Improved ENPS
• Retail Spend
• Responsibility of P&L
• Payroll budgets
• Right People, Right Place, Right Time
• Audit results, H&S

General Duties & Key Accountabilities

• Accountable for the day-to-day operation within your venue
• Full responsibility for the venue, monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines
• Ensure all guest feedback is captured, trends analysed and opportunities explored
• Monitor P&L and payroll spend and take action when risk arises
• Provides accurate rota’s 3 weeks in advance through SAM for all team within the venue and takes accountability for ensuring the accuracy of closing the system
• Monitors NPS and takes action where possible on guest feedback
• Inspire action and ownership within your team for delivery of the departmental plan by breaking it down into measurable objectives
• Be a champion of the Butlin’s Values and Leadership Behaviours
• Ensure we always have a focus on RPRRT in the way we recruit and manage contracts for team
• Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams
• Monitor team retention, utilising exit interviews as an opportunity to retain or gain feedback, to address opportunities to increase retention scores
• Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle

Key Knowledge, Experience & Qualifications

• Previous demonstratable experience leading a venue within an F&B or Retail environment
• Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly
• Good commercial acumen
• Experience of managing rotas based on fluctuating guest volumes
• Experience in working with multi skilled team to support other areas of the business based on guest demand
• Demonstratable experience of leading teams to success, this includes proficiency in managing performance, coaching team, delivering team training, setting standards and role modelling this behaviour, problem solving, providing feedback, communicating business goals and objectives and supporting team to achieve these targets
• Ability to communicate effectively at all levels
• Able to manage multiple priorities and can adapt quickly to changing requirements

About Butlin's

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.

There has never been a more exciting time to join Butlin’s!