Player Services Officer - Women's Team

Chelsea Football Club; Cobham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading football club is seeking a dedicated Player Services Officer to support the Women's Team. This full-time role at Cobham Training Ground involves facilitating a smooth transition for players, assisting with personal matters, medical arrangements, and coordinating support activities to enhance player experience.

Qualifications

• Experience working with athletes or in a sports setting.
• Customer service experience ideally in a sports or team environment.

Responsibilities

• Ensure smooth onboarding experience for new players.
• Assist players with medical arrangements and housing support.
• Coordinate ticket requests and personal support for players.

Skills

Organizational skills

Interpersonal skills

Communication skills

Ability to maintain confidentiality

Flexibility

Job description

JOB TITLE: Player Services Officer – Women’s Team

DEPARTMENT:Women’s Operations

DIRECT REPORTS: N/A

LOCATION: Cobham Training Ground and travel where required

CONTRACT: Full-time, 40 hours per week.

The Opportunity:

We are seeking a dedicated and organized Player Services Officer to support the Women's Team and ensure a smooth and positive experience for all players. This role is crucial in providing a high level of service and support to players, helping them transition seamlessly into the team and settling into their new environment.

The Player Services Officer will be the primary point of contact for players and will assist with various aspects of their day-to-day lives, including player onboarding, ticket requests, medical arrangements, housing, personal matters, and more.

Main Responsibilities:

• Onboarding Support: Ensure a smooth onboarding experience for new players, offering assistance with all relevant processes and introductions to the team.
• Point of Contact for Ticket Requests: Serve as the primary point of contact for players' ticket requests, managing and coordinating all ticket-related matters.
• Medical Support: Assist in the arrangement and coordination of medical appointments and tests for players, liaising with relevant medical staff to ensure timely and appropriate care.
• Housing Support: Assist players with finding suitable housing, coordinating leases, and resolving any housing-related issues or concerns.
• Personal Support: Provide support to players with personal matters such as utility bills, mortgage payments, travel documents, banking, and other essential administrative tasks.
• Liaise with Academy: Coordinate with the Academy for players transitioning into the first team and those who are playing with the Academy, ensuring smooth communication and support.
• Language Support: Arrange and assist players with language lessons to help them adjust to their new environment and improve communication with teammates and staff.

Skills and Behaviours required:

• Experience working with athletes or in a sports setting.
• Experience in a customer service or player support role, ideally within a sports or team environment.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills.
• Ability to work independently, manage multiple tasks, and meet deadlines.
• Ability to maintain confidentiality and handle sensitive player information.
• Flexibility and willingness to assist players with a wide range of needs.

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.