Play Area Supervisor for Funfort

RedCat Independent Pubs; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An ambitious and fast-paced company is seeking enthusiastic individuals to join their vibrant team at Funforts. This role is perfect for those who love working in a lively environment and are passionate about delivering exceptional guest experiences. You will engage with diverse customers, ensuring their enjoyment while maintaining a safe and clean space. With opportunities for growth and development, this is your chance to be part of a dynamic workplace that values integrity and hospitality. Join us in creating memorable experiences for families and children alike!

Benefits

Tronc

25% off food and drink

Financial wellbeing programme

Employee recognition programme

Meal deals on shift

Apprenticeship Programme

24hrs access to training site

Wellness Programme

Qualifications

• Positive attitude towards children and fun in a safe environment.
• Commitment to delivering excellent customer service.

Responsibilities

• Communicate well and collaborate with colleagues to enhance customer experience.
• Maintain a professional appearance and approachable manner.

Skills

Customer Service

Organizational Skills

Health and Safety Awareness

Teamwork

Communication Skills

Education

Hospitality Training

Food Safety Certification

Tools

EPOS Systems

Job description

What's in it for you?

• Tronc
• 25% off all food, drink, rooms at all RedCat Venues* (T&C’s) apply
• Great opportunities to progress within a growing company
• Financial wellbeing programme
• Employee recognition programme
• Meal deals whilst on shift
• Apprenticeship Programme
• 24hrs access to the company's training and development site
• Wellness Programme

We are looking to boost our team at Funforts. You should have a positive attitude towards children having fun in a safe environment and be committed to delivering excellent customer service. You will be bubbly, chatty, and aware of health and safety procedures to ensure Funforts is a safe place for all.

Additionally, we host children's parties at Funforts, so organizational skills and attention to detail are essential to ensure all parties are enjoyable and memorable.

You will enjoy working here and getting to know our diverse customers. Passion for providing an incredible guest experience is key. You will work well within a team to ensure the food and drinks look and taste fantastic, delivered with integrity and enthusiasm. Courteous and hospitable behavior, making recommendations, engaging in friendly conversation, and promptly answering guest questions should come naturally to you.

Maintaining a clean and tidy environment, following health and safety standards, and ensuring your area is inviting and well-presented at all times are crucial responsibilities.

Key Responsibilities

1. Be a team player – communicate well and collaborate with colleagues and other departments to enhance customer experience.
2. Be smart and friendly – maintain a professional appearance and approachable manner, staying calm and courteous during busy shifts.
3. Be well organized and tidy – multitask effectively, prioritize tasks, and keep your area clean and attractive.
4. Prioritize safety – be aware of allergen safety, COVID-19 protocols, and adhere to health and safety procedures and licensing laws, reporting any risks to management.
5. Become a product expert – know our offerings thoroughly, from drinks to table settings, and share your knowledge confidently.
6. Handle stock and cash – use EPOS systems accurately to record orders and process payments.
7. Be eager to learn – participate in training, online courses, and on-the-job coaching to develop your skills.

Hospitality is our personality, and we are RedCat!

Company Overview

RedCat is acquiring multiple pubs and inns in sought-after locations across the UK. We invest heavily in our spaces, focusing on design, branding, and our people, to create industry-leading, lifestyle-enhancing venues. As an ambitious and fast-paced company, we offer limitless opportunities for those eager to join our exciting journey.

The RedCat Way

We expect every employee to act with integrity, care, and respect. Whether managing a boutique hotel or serving cocktails in a café bar, embody the RedCat way. Hospitality is your personality—be honest, proactive, and dedicated to ensuring every guest has an extraordinary experience.