Platform Team Manager / Technical Lead

Atradius N.V. (Italy); Cardiff; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Platform Team Manager / Technical Lead to guide a dynamic team in delivering and managing critical infrastructure components. This role is ideal for a seasoned manager or a technical lead eager to enhance their leadership skills. The position involves overseeing operational excellence, ensuring compliance with IT security policies, and driving service improvements through innovative solutions. Join a diverse and inclusive environment that values your contributions and offers opportunities for professional development. If you're ready to take on challenging tasks in a supportive setting, this opportunity is perfect for you.

Benefits

Dynamic work environment

Continuous professional development

Competitive salary

Pension package

Flexible benefits and rewards

Qualifications

• Experience in managing highly technical teams in a global enterprise.
• ITIL certification or relevant experience is preferred.

Responsibilities

• Lead the Platform team and manage infrastructure design and implementation.
• Ensure compliance with IT security policies and audit requirements.

Skills

Leadership

Technical Management

ITIL

Communication

Problem Solving

Customer Service

Education

Degree level education

Relevant work experience

Tools

Service Management Systems

Backup and Recovery Tools

Job description

Atradius provides trade credit insurance, surety, and collections services worldwide through a strategic presence in 50 countries. Atradius has access to credit information on 200 million companies worldwide. Its credit insurance, bonding, and collections products help protect companies throughout the world from payment risks associated with selling products and services on trade credit. Atradius forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.

Unit / Team

The CTO function is part of Information Technology Services and provides infrastructure, security, technical services, service management, and support services for the Atradius group and its customers.

Within the CTO the Platform team is responsible for the delivery and management of the underlying infrastructure components that support all our key applications and systems.

This role would suit either an experienced manager used to managing and leading highly technical teams in the infrastructure area or a Technical Lead ready to expand and grow their leadership and management skills.

Responsibilities

• Leading the Platform team
• Managing the design, implementation, integration, maintenance, upgrade, and patching across all technologies in scope
• Backup, data protection, archiving and disaster recovery support, with regular recovery testing to prove compliance
• Responding to Requests, Changes and Incidents logged in our service management system and resolving these within SLA
• Ensure all operational and supporting documentation is produced and regularly maintained
• Continuously identify opportunities for service improvements, automating wherever possible.
• Ensure all infrastructure remains fully supportable with appropriate plans and technologies in place to facilitate this.
• Prepare appropriate regular operational reports on the status and capacity of the infrastructure.
• Ensure all systems adhere to Atradius IT Security policies
• Work with the Project Management office to ensure accurate reporting and delivery timescales on infrastructure projects.
• Ensure that all audit and compliance requirements are fully met.

Key Job Requirements

• Degree level education or relevant work experience
• Experience of working in a global commercial enterprise level organisation
• Experience of working in a 24x7 operational environment
• Proven experience in managing highly technical teams
• A high level of practical experience in managing the key technologies used in Platform area.
• ITIL certification or relevant experience
• Excellent communication and negotiation skills and experience of conflict management and resolution
• Good spoken and written English
• Have vision and motivation to provide excellent customer service and relationships.
• Be challenged to work in a dynamic, international, and demanding environment.
• Be willing and able to learn skills and use new tools and methods.
• Demonstrate tactical and strategic thinking for improving IT services.
• Be capable of working both independently and in a team.
• Be eager, a hard worker, proud to deliver professional quality results
• Be creative yet responsible – a problem solver and enabler.
• Have the ability to meet deadlines under pressure.

What do we offer?

• A dynamic, international and challenging work environment
• Training and support to reach your full potential including the opportunity for continuous professional development
• Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards
• Challenging tasks with individual development and training opportunities

Equal opportunities for all

The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.

Title: Platform Team Manager / Technical Lead