Platform Support Manager

JR United Kingdom; Preston; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Platform Support Manager based in Stockport or Preston. This pivotal leadership role involves ensuring the stability and scalability of IT operations within a sizeable enterprise. Key responsibilities include managing a support team, enhancing client satisfaction, and overseeing incident resolutions. Ideal candidates will have extensive management experience in enterprise IT environments and a strong understanding of IT service management practices.

Qualifications

• 5+ years of experience in enterprise-scale IT or platform support.
• Proven expertise in IT service management within £1bn+ revenue businesses.
• Experience managing bespoke in-house platforms and Enterprise COTS applications.

Responsibilities

• Oversee incident resolution and platform resilience.
• Manage a small team to drive service improvements and client satisfaction.
• Integrate new acquisitions and optimize IT operations.

Skills

IT service management

Incident response

Problem management

Team management

Vendor relationship management

Education

5+ years of management experience

Tools

ServiceNow

Jira

Fresh Service

Azure DevOps

Job description

An exciting new opportunity has been created at OCU. We are seeking an experienced Platform Support Manager to be based in Stockport or Preston.

The Platform Support Manager is a crucial role focused on ensuring stability, scalability, and service excellence as the company grows. This leadership position is pivotal during a transformative period, supporting increasing contracts, clients, and platform usage. The role involves overseeing incident resolution, platform resilience, and operational efficiency to minimize downtime and enhance user experience.

Duties and Responsibilities

Managing a small team, you will drive continuous improvement, ensure compliance, and foster collaboration with technology partners. Your efforts will help minimize reliance on external support, supporting business continuity, client satisfaction, and scalable IT operations within a £1bn+ enterprise.

• Ensures Stability & Scalability: Safeguard platform performance, incident resolution, and system resilience, enabling seamless scaling and minimizing downtime.
• Enhances Service & Client Satisfaction: Lead a high-performing support team to ensure faster issue resolution, better onboarding, and improved user experience.
• Supports Strategic Growth: Integrate new acquisitions, manage vendor relationships, and optimize IT operations to support business expansion confidently.

Skills and Experience

• 5+ years of management experience in enterprise-scale IT or platform support.
• Proven expertise in IT service management, incident response, and problem management in large-scale (£1bn+ revenue) businesses, ideally within technology, workforce management, payroll, or platform sectors.
• Experience managing both bespoke in-house platforms and Enterprise COTS applications (e.g., D365), ensuring high availability and performance.
• Strong knowledge of ITSM tools (ServiceNow, Jira, Fresh Service) and best practices for incident, problem, and change management.
• Hands-on experience with Azure DevOps or similar tools for issue tracking, release management, and CI/CD pipelines.
• Experience managing escalations, vendor relationships, and third-party support to ensure timely resolution.

What We Value

Our core values include safety, integrity, continuous improvement, positive impact, growth, and unity. We are committed to fostering a supportive and ethical workplace.

Our Aim & Vision at OCU

To be the UK's leading energy transition and utilities contractor, committed to innovation and sustainability. Our passion drives us to address complex challenges, setting new standards for growth and capabilities.

Company Information

OCU specializes in end-to-end infrastructure engineering within utilities, digital, and energy markets. We focus on delivering complex client requirements safely and efficiently, leveraging cutting-edge technology and operational capacity. We collaborate with leading power, energy transition, water, telecoms, and digital clients, seeking top talent to join our expanding team.