Platform Support Engineer

Electus Recruitment; Corsham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A secure IT solutions provider is seeking a skilled Platform Support Engineer to enhance their dynamic team. In this hybrid role, you will monitor system performance, provide technical support, and ensure compliance across mission-critical environments. Candidates should have strong experience in various technologies including Active Directory and SCCM. This is an excellent opportunity for individuals committed to operational excellence and continuous improvement in a secure setting.

Qualifications

• 3+ years in platform or infrastructure support.
• Practical experience with scripting languages.
• Demonstrated commitment to continued learning.

Responsibilities

• Monitor enterprise platform infrastructure and respond to incidents.
• Provide 2nd and 3rd line support for technologies.
• Assist with patch management and system updates.

Skills

Active Directory

SCCM

SolarWinds

VDI

PowerShell

Python

Networking Concepts

Cloud Platforms

Education

Relevant certifications (e.g. MCSE, ITIL)

Tools

IT Monitoring Tools

Virtualisation Technologies (e.g. VMware, Citrix)

Job description

Platform Support Engineer

Job Title: Platform Support Engineer
Location: Corsham, Wiltshire
Salary: £35,000 – £45,000
Working: Hybrid – 3 days onsite, 2 days remote

Our Client

Our client is a secure IT solutions provider delivering complex infrastructure and platform services across high-security environments. Their work supports mission-critical systems and enterprise-level operations across defence, government, and regulated sectors. With a strong focus on security, compliance, and continuous improvement, they are seeking a skilled Platform Support Engineer to join their dynamic team.

Key Responsibilities

• Monitor enterprise platform infrastructure for performance and availability, responding swiftly to system alerts and incidents.
• Provide 2nd and 3rd line support for technologies including Active Directory, SCCM, SolarWinds, and Virtual Desktop Infrastructure (VDI).
• Troubleshoot and resolve platform-related issues, escalating to engineering teams where required.
• Assist with patch management, system updates, and routine maintenance to uphold security and compliance standards.
• Maintain support documentation such as troubleshooting guides, FAQs, and knowledge base articles.
• Collaborate with platform engineering teams on unified access devices (UADs), endpoint management, and virtualised environments.
• Support the use and enhancement of automation scripts, workflows, and monitoring tools.
• Contribute to root cause analysis and long-term issue resolution.
• Analyse system performance and usage trends to aid capacity planning.
• Recommend and support improvements to tools and operational processes.
• Participate in an on-call rotation to support business continuity.

Experience

• 3+ years in platform or infrastructure support within enterprise environments.
• Proficient in Active Directory, SCCM, SolarWinds, and VDI technologies.
• Practical experience with scripting languages such as PowerShell or Python.
• Understanding of core networking concepts, including DNS, DHCP, VLANs, and firewalls.
• Exposure to virtualisation technologies such as VMware, Citrix, or Hyper-V.
• Familiar with IT monitoring tools and structured incident management frameworks.
• Experience with cloud platforms (e.g. AWS, Azure, GCP) is advantageous.

Qualifications

• Relevant certifications (e.g. MCSE, ITIL) are highly desirable.
• Demonstrated commitment to continued learning in platform engineering and support practices.

If you're a technically skilled platform support professional looking for a secure, hybrid role where you can grow your expertise across enterprise systems, apply today to join a high-impact team committed to operational excellence and security.

Keywords: Platform Support Engineer, Infrastructure Support, Active Directory, SCCM, SolarWinds, VDI, PowerShell, VMware, Citrix, ITIL, Hybrid IT Jobs

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.

This is a permanent position.