Platform Support Analyst

Telgoo5; Ramsgate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A telecom billing service provider is seeking a Platform Support Analyst to join their team in Ramsgate, UK. This entry-level role involves monitoring platform metrics, creating support tickets, and developing reports. Candidates should be self-motivated, possess strong organizational skills, and have A-Levels in relevant subjects. The position offers an opportunity to gain hands-on experience in telecoms while developing IT and software skills.

Qualifications

• Excellent analytical skills.
• Strong technical support and troubleshooting abilities.
• Experience working in a telecom environment is advantageous.

Responsibilities

• Perform regular platform checks.
• Create, monitor and resolve support tickets.
• Create ad-hoc reports using Excel for clients.
• Suggest process improvements to streamline the role.
• Work within an agile software development environment.

Skills

Strong problem-solving skills

Intermediate Excel skills

Strong organisational skills

Communication skills

Self-motivated

Ability to work as part of a team

Education

A-Levels in computing, maths or a science

GCSEs in Maths and English (Grade 5 or higher)

Job description

The Platform Support Analyst role is an exciting entry level opportunity where the successful candidate will gain industry experience and knowledge of telecoms billing, and be provided the opportunity to develop their IT and Software skills.Xpert360 is a successful wholesale telecoms billing service provider, with a focus on high standards, continuous improvement and accuracy. We are continually striving to enhance and develop our Cloud Telecoms Billing Platform for our customers and provide the highest levels of service and support.You will initially shadow experienced members of the team carrying out daily operation support tasks, such as monitoring the platform metrics, raising tickets and producing reports. You will learn how to extract data from the platform for ad-hoc reporting requests.As the role progresses you will lead the BAU (Business as Usual) morning meetings, take ownership of processes, issues and investigations and keep the team updated on service status.Should you show motivation and aptitude you may have the opportunity to progress into more technical aspects of the role.Key Responsibilities:

• Perform regular Platform checks.
• Create, Monitor and Resolve Support Tickets.
• Create ad-hoc reports using excel for clients.
• Suggest process improvements to streamline the role.
• Work within an agile software development environment.
• Supporting the Platform Development Team through testing.
• Contributing to the Platform Roadmap with support enhancements.
• Learning Microsoft Transact-SQL to intermediate level.

Expected Competencies:

• Self-motivated and determined.
• Have a strong desire to learn new skills and develop the role.
• Strong organisational and communication skills.
• Work as part of a team.
• Ability to take ownership and adhere to deadlines.
• Proven problem-solving skills.
• Intermediate excel skills.
• A-Levels in computing, maths or a science.
• GCSEs in Maths and English (Grade 5 or higher)

Qualifications

• Excellent Analytical Skills
• Strong Technical Support and Troubleshooting abilities
• Proficient in Customer Support and Communication
• Experience working in a telecom environment is advantageous
• Strong problem-solving skills
• Ability to work independently and as a part of a team